Pamela Sanderson
Davenport,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Patient Access Associate
Unity Health Medical Center
Rock Island, IL
01.2023 - 09.2023
- Assisted with registration of new patients and updating existing patient records.
- Verified patient information through insurance eligibility checks.
- Processed payments for services rendered including co-pays and deductibles.
- Collaborated with other staff members to ensure accuracy of patient data entered into the computer system.
- Answered telephone calls promptly, routing them to appropriate personnel as necessary.
- Resolved any issues that arose during registration process in a timely manner.
- Audited charts for completeness prior to submission of claims to insurance companies or government agencies.
- Adhered to HIPAA regulations while handling confidential patient information.
- Balanced daily collections report at the end of each shift.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Certified Caregiver
Comfort Keepers Home Care
Davenport, IA
01.2022 - 11.2022
- Assisted elderly clients with daily living activities such as bathing, dressing, grooming and toileting.
- Provided companionship to seniors by engaging in conversation, playing games and reading books.
- Administered medications as prescribed by physicians according to established protocols.
- Facilitated communication between patients and families and other healthcare professionals.
- Developed individualized care plans for each patient based on their unique needs.
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored patient vital signs including temperature, pulse rate and blood pressure.
- Ensured safety of all clients through proper use of assistive devices and monitoring techniques.
- Transported patients to medical appointments or other activities as needed.
- Participated in staff meetings to discuss patient care strategies and updates on treatments and medications.
Certified Caregiver
Visiting Angels Home Care
Bettendorf, IA
08.2021 - 01.2022
- Assisted elderly clients with daily living activities such as bathing, dressing, grooming and toileting.
- Provided companionship to seniors by engaging in conversation, playing games and reading books.
- Maintained accurate records of patient care, condition, progress and concerns.
- Administered medications as prescribed by physicians according to established protocols.
- Facilitated communication between patients and families and other healthcare professionals.
- Ensured safety of all clients through proper use of assistive devices and monitoring techniques.
- Transported patients to medical appointments or other activities as needed.
- Encouraged independence among clients by helping them complete tasks they are able to do themselves.
- Supported emotional well-being of clients through compassionate listening, talking about past experiences and providing reassurance during difficult times.
- Responded promptly to emergency situations in accordance with established protocols.
- Helped create a positive environment for the client by assisting with hobbies or recreational activities.
Field Program Supervisor
ADDUS HEALTHCARE
Rock Island, IL
08.1996 - 08.1997
- Provided leadership, guidance and supervision to staff members.
- Developed, implemented and evaluated program policies and procedures.
- Coordinated training sessions for staff members.
- Ensured compliance with all applicable laws, regulations, standards and codes of practice.
- Conducted annual performance reviews of staff members.
- Collaborated with other departments within the organization to ensure successful project completion.
- Attended conferences related to program topics or goals.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
- Created program goals and objectives for clients with mental and behavioral health issues, developed program-specific policies and procedures and relentlessly helped clients meet goals.
- Oversaw client caseload for non-profit agency, managed assessments and functional analyses, developed individualized treatment plans and measured ongoing effectiveness of plans.
- Monitored health of clients, communicated with medical professionals, implemented preventive strategies to limit illness and serious incidents and coordinated documentation across shifts.
- Maintained client records in compliance with local, state, federal, agency and contractual regulations, helped clients manage financial accounts and cultivated client independence.
- Managed day-to-day residential services, met individual transportation needs and maintained safe and high-quality home environments.
In-Take Worker
Salvation Army Homeless Shelter
Davenport, IA
03.1993 - Mar1994
- Maintained accurate records and documentation of client information.
- Monitored progress of clients on a regular basis.
- Developed crisis management strategies with clients and their families.
- Attended staff meetings to discuss client progress or issues.
- Participated in training sessions related to intake processes and procedures.
- Assisted in the development of treatment plans for clients.
- Scheduled appointments for clients seeking assistance or services.
- Ensured compliance with applicable laws, regulations, and policies.
- Provided emotional support to individuals experiencing stress or crises.
- Organized outreach activities to inform community members about available services.
- Advised clients on how best to utilize available resources within the community.
- Answered phone calls to provide assistance, information and medical personnel access.
Education
Bachelor of Arts - Major: Psychology Minor: Legal Studies
Board of Governors, Western Illinois University
Moline06.1998
Clerical Certificate - Office Skills
Black Hawk College
Moline, IL05.1989
Skills
- Multitasking and Organization
- HIPAA Compliance
- Customer Service
- Insurance Verification
- Problem-Solving
- Insurance Company Knowledgeable
- Team Collaboration
- Phone and Email Etiquette
- Patient Registration
- Information Collection
- Payment Processing
- Verbal and Written Communication
- Fee Collection
- Friendly and Outgoing
References
References available upon request.
Timeline
Patient Access Associate
Unity Health Medical Center
01.2023 - 09.2023
Certified Caregiver
Comfort Keepers Home Care
01.2022 - 11.2022
Certified Caregiver
Visiting Angels Home Care
08.2021 - 01.2022
Field Program Supervisor
ADDUS HEALTHCARE
08.1996 - 08.1997
In-Take Worker
Salvation Army Homeless Shelter
03.1993 - Mar1994
Bachelor of Arts - Major: Psychology Minor: Legal Studies
Board of Governors, Western Illinois University
Clerical Certificate - Office Skills
Black Hawk College
Similar Profiles
Gregory SpurlockGregory Spurlock
Paramedic at Unity Health Medical CenterParamedic at Unity Health Medical Center
Aubrey SpurlingAubrey Spurling
Licensed Practical Nurse at Unity Point Health Trinity Regional Medical CenterLicensed Practical Nurse at Unity Point Health Trinity Regional Medical Center
Karl Trixie Louise PomperadaKarl Trixie Louise Pomperada
Medical Surgical Registered Nurse at Unity Health-White County Medical CenterMedical Surgical Registered Nurse at Unity Health-White County Medical Center