Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Pamela Sanon

Food Service Manager, Skillful In Multiple Areas
Hallandale,FL

Summary

Talented team leader offering 5 years of food indusrty experience and dedication to enhance employee satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand. General worker with experience performing variety of technical tasks relative to assigned areas of responsibility. Maintains cleanliness of work area, counting materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Team Leader Supervisor

Pollo Tropical
Hollywood, FL
07.2015 - 11.2020
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Revitalized crunchtime area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Worked with management team to implement proper division of responsibilities.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Directed staff of 35 personnel and managed budget totaling $100,000 annually.
  • Audited and documented all processes and procedures for new accounts department.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Set overall vision and provided team leadership.

Maintenance Worker

Equinox
Boston, MA
07.2012 - 12.2014
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Monitored buildings for repair needs and completed scheduled preventative maintenance.
  • Reported issues to supervisor so that effective resolutions could be immediately put into place.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles
  • Kept grounds presentable by performing tasks such as cleaning all glass windows, vacuuming floors and dusting equipment every 30 minutes.
  • Followed detailed maintenance and operational schedules to complete projects and keep equipment functioning.

Salesperson

Belt Stop
Boston, MA
07.2012 - 12.2014
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Achieved 30% of goal through suggestive selling and upselling.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Approached browsing customers to initiate conversations to determine buying preferences.

Education

High School Diploma -

Brockton High School
Brockton, MA
05.2011 - 06.2011

Licenced Cosmetologist - Cosmetology

Ailano School Of Cosmetology
Brockton, MA
02.2011 - 07.2011

Skills

Negotiation

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Certification

Servsafe

Timeline

Team Leader Supervisor

Pollo Tropical
07.2015 - 11.2020

Maintenance Worker

Equinox
07.2012 - 12.2014

Salesperson

Belt Stop
07.2012 - 12.2014

High School Diploma -

Brockton High School
05.2011 - 06.2011

Licenced Cosmetologist - Cosmetology

Ailano School Of Cosmetology
02.2011 - 07.2011

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Pamela SanonFood Service Manager, Skillful In Multiple Areas