Pamela Santos Cruz
New Rochelle,NY
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Senior KYC Analyst
Citibank
New York, NY
08.2023 - Current
- Maintained strong relationships with internal stakeholders, collaborating effectively to resolve issues related to client documentation or risk assessments.
- Streamlined the onboarding process for new clients, resulting in more efficient account openings.
- Ensured compliance with evolving regulations by staying informed about industry trends and participating in professional development opportunities.
- Participated actively in process improvement initiatives, identifying areas for optimization within the KYC function.
- Increased accuracy in customer risk ratings by refining existing methodologies and incorporating additional data sources.
- Served as a subject matter expert on KYC matters, providing advice and support during internal audits or regulatory examinations.
- Enhanced KYC compliance by conducting thorough customer due diligence and risk assessments.
Fraud Specialist
Capital One, N.A
New York, NY
05.2021 - 07.2023
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with cross-functional teams to develop and implement effective anti-fraud policies.
Branch Ambassador
Capital One, N.A
New York, NY
09.2018 - 05.2021
- Improved customer satisfaction by providing personalized service and addressing concerns promptly.
- Streamlined client onboarding process, resulting in improved client retention rates.
- Delivered exceptional customer service by identifying opportunities for cross-selling additional products and services based on client needs.
- Coordinated community outreach events to strengthen the bank''s local presence, contributing to increased brand awareness.
- Demonstrated leadership skills by serving as an ambassador between the bank''s various departments, facilitating effective communication and collaboration to address client needs.
- Facilitated team communication to efficiently address client needs and resolve issues.
- Developed innovative marketing strategies that attracted new clientele to the branch.
Education
Bachelor Of Science - Business Administration And Management
College of Mount Saint Vincent
Bronxville, NY05.2017
Skills
- Enhanced due diligence
- Organizational growth
- Financial crime prevention
- Team leadership qualities
- Training and mentoring
- Decision-making confidence
- AML compliance
- Problem solving prowess
- Customer due diligence
- MS word, excel, and outlook
Timeline
Senior KYC Analyst
Citibank
08.2023 - Current
Fraud Specialist
Capital One, N.A
05.2021 - 07.2023
Branch Ambassador
Capital One, N.A
09.2018 - 05.2021
Bachelor Of Science - Business Administration And Management
College of Mount Saint Vincent