Pamela Saunders
Rock Hill,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SME/Trainer
Iqor
Charlotte, NC
08.2018 - Current
- Developed and implemented strategies to improve team performance.
- Worked closely with human resources to support employee management and organizational planning.
- Ensured that all staff adhered to company policies and procedures while performing their duties.
- Monitored daily activities of the SME team, ensuring all necessary tasks were completed in a timely manner.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Facilitated training sessions for new employees on company policies and procedures.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Assisted in resolving conflicts between team members and provided support when needed.
- Conducted regular meetings with the SME team to review progress and address any issues.
- Motivated and coached team members to reach goals, providing constructive feedback.
- Maintained positive working relationship with fellow staff and management.
- Maintained accurate records of employee attendance, leave requests, performance reviews.
- Demonstrated the use of computer systems, software applications, and other technology tools used by new hires.
- Provided guidance on job-related issues to new hires during their first weeks with the organization.
- Conducted orientations for new hires, introducing them to company policies and procedures.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Created and offered additional materials to enhance training.
- Explained goals and expectations required of trainees.
- Mentored and coached newly hired employees in their roles and responsibilities.
Education
High School Diploma -
Chester High School
Chester SC06-1988
Skills
- Employee training
- Performance management
- Quality control
- Conflict resolution
- Coaching techniques
- Computer skills
- Friendly, positive attitude
- Customer service
- Microsoft office
- Problem resolution
- Multitasking Abilities
- Verbal communication
Certification
- Graduate of Sqholars Management Program
- Certified Coach
Accomplishments
- I initiated an awards program for agents that was implemented within my department
Timeline
SME/Trainer
Iqor
08.2018 - Current
High School Diploma -
Chester High School
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