Dentrix Dental
Pamela Scheffler
Barnesville,MN
Summary
Proactive Dental Office Manager and Receptionist with extensive experience in optimizing billing procedures and managing insurance claims to enhance practice revenue. Skilled in patient scheduling, treatment planning, and maintaining HIPAA compliance while fostering strong patient relations. Bringing comprehensive expertise and a positive attitude to drive practice efficiency and patient satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Dr. Robert Saunders
01.2000 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
Dental Receptionist
Dr. Steven Hoium
01.1998 - 12.1999
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Education
Certified And Registered Dental Assistant - Dental Assisting
Moorhead Area Technical
Moorhead, MN05.1985
Skills
- Treatment Planning
- Dental software proficiency
- Schedule Management
- Insurance Billing
- Dental Office Management
- Patient Scheduling
- Patient Relations
- Payment plans
- HIPAA Compliance
- Scheduling
- Appointment Coordination
- Computer Skills
- Professional and Courteous
- Business Administration
- Positive Attitude
- Attention to Detail
- Reliability
Certification
Certified and Register Dental Assistant
Past Certified Dentrix Trainer
Software
Timeline
Dental Office Manager
Dr. Robert Saunders
01.2000 - Current
Dental Receptionist
Dr. Steven Hoium
01.1998 - 12.1999
Certified And Registered Dental Assistant - Dental Assisting
Moorhead Area Technical
Certified and Register Dental Assistant
Past Certified Dentrix Trainer
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