Summary
Overview
Work History
Education
Skills
Timeline
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PAMELA SCHMITZ

Huntersville,NC

Summary

Social service case manager and customer service professional with expertise in information gathering, interviewing and customer facing communication. Accomplished at assessing needs, developing service plans and implementing appropriate interventions in complex situations. Excellent teamwork and collaborative abilities. Outstanding performance in documenting information accurately in a time sensitive manner.

Overview

41
41
years of professional experience

Work History

Integrated Care Manager

Centene
01.2022 - Current
  • Engaged members to agree to services and work in partnership toward goals of LTSS and Transition of Care programs
  • Assessed physical health, behavioral health and social support needs of members with behavioral health diagnoses and complex medical conditions
  • Implemented Person Centered service plans focused on member needs and goals
  • Collaborated with providers, other healthcare professionals and teammates to ensure services were delivered without gaps
  • Maintained detailed records in compliance with agency standards and regulations.

Test Center Manager

Pearson VUE
01.2011 - 01.2022
  • Administered computer delivered tests in secure testing environment, strictly adhering to company policies using careful judgment
  • Hired, trained and supervised test center staff resulting in high retention rate and productive teamwork
  • Achieved outstanding record of testing environment quality as measured by excellent integrity shopper results.

Care Manager

Nevaeh Care
01.2016 - 01.2020
  • Assessed health needs of clients with complex medical conditions within designated time frames
  • Planned and facilitated services to provide appropriate support for client to live safely in home
  • Completed detailed documentation within required time guidelines
  • Communicated with home health providers, medical professionals, family members and benefits provider about needs, compliance, and resources

Social Worker

Washington County Community Services
01.1998 - 01.2000
  • Provided intensive case management services as part of multi-disciplinary team to clients with serious and persistent mental illness
  • Evaluated client strengths, service needs and risk of abuse or neglect or dangerousness to self
  • Developed, implemented, and monitored individual and community support plans to eliminate identified problems and assess clients in living as independently as possible in community.

Protective Service Worker

Nebraska Dept of Social
01.1983 - 01.1997
  • Investigated reports of abuse and neglect of vulnerable adults, including persons with developmental disabilities, mental illness, physical impairments, substance abuse and of advanced age
  • Assessed adult’s abilities to perform activities of daily living, to maintain safety and to make decisions for self
  • Developed and coordinated service plans to alleviate abuse and neglect, using least restrictive interventions appropriate to client situation
  • Collaborated with law enforcement personnel and county attorneys to investigate and prosecute cases of abuse and neglect.

Education

Bachelor of Science - Sociology/Social Work

Nebraska Wesleyan University
Lincoln, NE

Skills

  • Persuasive motivational interviewing skills to establish rapport and enable communication
  • Strong assessment skills to evaluate needs and strengths of client’s environment, functioning, psychosocial status and financial well-being
  • Tenacity in pursuing resources and developing action plans to empower clients to manage health conditions and thrive in appropriate living situation
  • Team player who can also work independently and has experience as team leader

Timeline

Integrated Care Manager

Centene
01.2022 - Current

Care Manager

Nevaeh Care
01.2016 - 01.2020

Test Center Manager

Pearson VUE
01.2011 - 01.2022

Social Worker

Washington County Community Services
01.1998 - 01.2000

Protective Service Worker

Nebraska Dept of Social
01.1983 - 01.1997

Bachelor of Science - Sociology/Social Work

Nebraska Wesleyan University

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PAMELA SCHMITZ