Pamela Seabrook
Gastonia,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Member Specialist
Sam's Club
Gastonia, NC
04.2021 - Current
- Answered member questions about products and services.
- Presented and explained services and products to meet member needs.
- Consulted with customers regarding needs and addressed concerns.
- Offered exceptional customer service to differentiate and promote company brand.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Enhanced member relationships by providing excellent service during each interaction.
- Processed cash and check deposits every day.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Completed transactions for membership renewals and extensions.
- Reviewed new account applications to verify eligibility of prospective members.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Took special orders in person and over telephone, generating additional revenue every month.
- Contacted customers about potential service upgrades, new [Type] services and account changes.
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Strengthened customer retention by offering discount options.
Maintenance Worker
Sam's Club
Atlanta, GA
09.2020 - 03.2021
- Identified problems during daily work inspections and addressed concerns.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Collaborated with team members to assess equipment performance needs.
- Read work orders or received instructions from supervisors or homeowners to determine work requirements.
- Maintained compliance with internal and regulatory safety standards.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Calculated required materials needed based on field measurements or work orders.
- Examined alarm systems and portable fire extinguishers for physical damage requiring repair.
Cashier
Burger King
Atlanta, GA
08.2017 - 09.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
Sales Associate
Burlington
Atlanta, GA
07.2016 - 08.2017
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Increased purchase amounts by cross-selling with similar products.
- Adhered to company initiatives and achieved established goals.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
Some College (No Degree) - Business Administration And Management
DeVry University
Downers Grove, ILSkills
- Customer Service
- Account Management
- Customer Support
- Product Sales
- Service Recommendations
- Membership Renewals
- Service Upselling
- Member Retention
- Retail Industry Regulations Knowledge
- Microsoft Office Expertise
- Customer Data Confidentiality
- Multi-Line Phone Systems
- Product Knowledge
- Understanding Customer Needs
- Sales Transactions
- Inbound Call Management
- Office Equipment Proficiency
- Product and Service Knowledge
- Calm and Professional Under Pressure
- In-Store Support
- MS Office
- Product Education
- Teamwork and Collaboration
- Strong Analytical and Problem Solving Skills
- Document and Records Management
- Billing Adjustments and Refunds
- Policies and Procedures Adherence
- Issue and Complaint Resolution
- Complaint Investigation
- Order and Refund Processing
- Customer Retention Strategies
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Customer Service Excellence
- Verbal and Written Communication
- Computer Skills
- Store Maintenance
- Shipping and Receiving Understanding
- High-Energy Attitude
- Retail Marketing
- Microsoft Office
- Stockroom Procedures
Timeline
Member Specialist
Sam's Club
04.2021 - Current
Maintenance Worker
Sam's Club
09.2020 - 03.2021
Cashier
Burger King
08.2017 - 09.2020
Sales Associate
Burlington
07.2016 - 08.2017
Some College (No Degree) - Business Administration And Management
DeVry University
Similar Profiles
Manuel ContrerasManuel Contreras
Forklift Operator /Warehouse Inventory Clerk at Sam's Club Fulfillment CenterForklift Operator /Warehouse Inventory Clerk at Sam's Club Fulfillment Center
James CoffelJames Coffel
Forklift Merchandiser at Sam's ClubForklift Merchandiser at Sam's Club
Jacquelyn RiveraJacquelyn Rivera
Member Specialist at Sam's ClubMember Specialist at Sam's Club