Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
AdministrativeAssistant

Pamela Seabrook

Member service Specialist
Gastonia,NC

Summary

The objective is to bring my abilities to a company to advance the growth of the company. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

Member Services Representative

Sam's Club
09.2020 - 09.2023
  • Provided member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise
  • Provided member service by maintaining self-checkout area; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self-checkout area
  • Assisted with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices
  • Assisted with the training of Member Front-line Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program roll-out training; and providing continuous learning and process improvement opportunities
  • Complied with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices
  • Completed work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Cashier

Dollar General
01.2020 - 09.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Performed cash, card and check transactions to complete customer purchases.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Cashier

Burger King
02.2018 - 01.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Built relationships with customers to encourage repeat business.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register to record transactions accurately and efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Welcomed customers and helped determine their needs.

Education

Business Administration/Human Resource Management -

DeVry University
Decatur, GA
04.2015

Skills

  • Product Sales
  • Issue Resolution
  • Service Upselling
  • Complaint Handling
  • Sales strategy
  • Customer Service
  • Service Recommendations
  • Analytical Skills
  • Understanding Customer Needs
  • Customer Relations
  • Decision-Making
  • Customer service excellence
  • Goal Setting
  • Sales Quota Achievement
  • Order and Refund Processing
  • Teamwork and Collaboration
  • Key holder experience
  • Reliability
  • Multi-line phone talent
  • Problem-Solving
  • Professionalism
  • Microsoft Word
  • Basic Math
  • Calm Under Pressure
  • Self-Directed
  • Good Telephone Etiquette
  • Conflict Resolution

Additional Information

Detailed References

References

References Available on Request

Timeline

Member Services Representative

Sam's Club
09.2020 - 09.2023

Cashier

Dollar General
01.2020 - 09.2020

Cashier

Burger King
02.2018 - 01.2020

Business Administration/Human Resource Management -

DeVry University

Similar Profiles

CREATE PROFILE
Pamela SeabrookMember service Specialist