Pamela Sernak

• Evaluated risk to client or others by gathering information and conducting assessments.
• Collaborated with multidisciplinary teams to develop individualized care plans that addressed clients'' unique needs during crises.
• Managed high-stress situations calmly, effectively deescalating conflicts and addressing client concerns.
• Supported clients in developing coping skills.
• Promoted a trauma-informed approach within the team, leading to improved client-centered care and service delivery.
• Improved client outcomes with comprehensive risk assessments, safety planning, and resource allocation.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Maintained client records to document assessment, treatment plans and progress.
• Offered supportive counseling and crisis intervention to individuals in crisis.
• Collaborated with mental health professionals to coordinate comprehensive care for clients.
• Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
• Utilized motivational interviewing techniques to increase client engagement in treatment.
• Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
• Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.

• Collaborated with multidisciplinary teams to develop individualized care plans that addressed clients'' unique needs during crises.
• Triaged and responded to telephone mental health crisis intervention.
• Evaluated risk to client or others by gathering information and conducting assessments.
• Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
• Effectively managed caseloads by prioritizing urgent cases while maintaining ongoing support for existing clients navigating crises.
• Provided empathetic support to clients in crisis, guiding them towards appropriate resources and interventions.
• Supported clients in developing coping skills.
• Performed verbal de-escalation to resolve crises.

• Evaluated risk to client or others by gathering information and conducting assessments.
• Offered supportive counseling and crisis intervention to individuals in crisis.
• Conversed with individuals in crisis which called or texted hotline for assistance.
• Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
• Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
• Devised and enhanced treatment strategies to promote continued progress.
• Developed and implemented treatment plans and modified according to presentation.
• Maintained client records to document assessment, treatment plans and progress.
• Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
• Documented risk to each client and context of concerns.
• Maintained accurate records of client interactions, enabling data-driven decision-making regarding program improvements and resource allocation.
• Triaged and responded to telephone mental health crisis intervention.
• Improved client outcomes with comprehensive risk assessments, safety planning, and resource allocation.
• Cultivated an environment of trust within the workplace through open communication, transparent decision-making, and empathy for team members.
• Promoted a trauma-informed approach within the team, leading to improved client-centered care and service delivery.
• Managed high-stress situations calmly, effectively deescalating conflicts and addressing client concerns.
• Documented all client interactions and interventions.
• Performed verbal de-escalation to resolve crises.
• Collaborated with multidisciplinary teams to develop individualized care plans that addressed clients'' unique needs during crises.
• Fostered positive relationships between the agency and local law enforcement agencies to improve coordination during emergency situations.
• Provided empathetic support to clients in crisis, guiding them towards appropriate resources and interventions.
• Supported clients in developing coping skills.
• Effectively managed caseloads by prioritizing urgent cases while maintaining ongoing support for existing clients navigating crises.
• Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Utilized motivational interviewing techniques to increase client engagement in treatment.
• Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.

* Responsible to assess the needs of consumers in mental health, medical, educational, placement and related areas.

* Responsible to actively assist consumers in obtaining defined needed services within the community.

* Responsible to actively monitor any services in which the consumer is involved, advocating for the optimum benefit of the consumer.

* Responsible to provide emotional support to consumer and family.

• Streamlined clinic operations by implementing efficient scheduling and appointment systems.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Coordinated with healthcare professionals to ensure high-quality patient care and services.
• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
• Developed strong relationships with patients, fostering trust and loyalty to the clinic.
• Improved patient satisfaction through effective communication and compassionate care.
• Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
• Communicated with patients, ensuring that medical information was kept private.

• Maintained communication and good working relationship with facility administration.
• Oversaw recruitment, orientation and performance evaluations of employees.
• Evaluated and recommended methods of improving operational performance.
• Promoted a culture of preparedness among staff members by regularly sharing best practices, lessons learned, and other relevant information from the field of emergency management.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Maintained confidentiality and security of health records and medical information.
• Monitored implementation and success of protocols and programs.

• Created a positive first impression of the organization by professionally representing its values during interactions with prospective clients seeking assistance or information about services offered.
• Promoted a welcoming environment for clients through compassionate communication and empathetic listening skills.
• Streamlined the intake process for increased efficiency by maintaining updated records and organized documentation.
• Managed high-pressure situations effectively while working under tight deadlines during busy periods in the intake department, prioritizing tasks efficiently without compromising quality of service.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Completed intake assessment forms and filed clients' charts.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Enhanced client satisfaction by conducting thorough intake interviews and gathering accurate information.
• Developed strong rapport with clients from diverse backgrounds through cultural sensitivity and respect during the intake process.
• Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.

• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
• Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
• Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.