Pamela Shiffert

Work History

Office Manager

Preferred Landscape LLC

Toleco, Ohio

09.2007 - Current

Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Scheduled Crews for work orders
Customer Meetings and Landscape Design
Overseeing all customer/vendor emails and texts
Monthly and yearly reports for accountant
Managed office operations while scheduling appointments for department managers.
Coordinated special projects and managed schedules.
Compared vendor prices and negotiated for optimal savings.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Maximized cash flow through optimal billing and collection processes.
Utilized company's accounting systems to review reports and prepare assessments.
Completed bi-weekly payroll for 12 employees.
Performed billing, collection and reporting functions for office generating over $250,000 annually.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving

Daycare Owner/Operator

Self-employeed

Pemberville, Ohio, OH

05.1999 - 09.2007

Attended professional meetings and conferences to maintain and improve professional competence YMCA Child Care, CPR Training
Created and implemented diverse educational strategies to boost development.
Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Monitored entrances and exits to maintain safety and organized environments.
Prepared students for kindergarten by teaching fundamentals of math.
Planned and guided age-appropriate tasks like reading, crafts

Retention Manager

Air Ride Inc

Swanton, Ohio

05.1993 - 07.1999

Directed dispatching, routing and tracking of 500 fleet vehicles.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Coordinated repairs to vehicles to maintain fleet operations.
Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
Promoted to Driver Retention
Resolved OTR driver issues over phone with 500 drivers from all over United States daily.
Followed up with Drivers about resolved issues to maintain high standards of Employee Retention.
Enhanced workflows with employee relation retention by coordinating communication between managers and OTR drivers
Facilitated in Recuitment classes for new OTR drivers by informing them of Company Policies on Sick/Vacation/Emergency time off, also how if needed steps in resolving problems which had to be performed by Retention Department

Summary

Overview

Work History

Office Manager

Daycare Owner/Operator

Retention Manager

Education

High School Diploma -

Skills

Work Availability

Timeline

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