Pamela Shiffert
Bowling Green,OH
Start by doing what is necessary; Then the possible: And soon you've accomplished the impossible
Francis f Assisi
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
30
30
years of professional experience
Work History
Office Manager
Preferred Landscape LLC
Toleco, Ohio
09.2007 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Scheduled Crews for work orders
- Customer Meetings and Landscape Design
- Overseeing all customer/vendor emails and texts
- Monthly and yearly reports for accountant
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Maximized cash flow through optimal billing and collection processes.
- Utilized company's accounting systems to review reports and prepare assessments.
- Completed bi-weekly payroll for 12 employees.
- Performed billing, collection and reporting functions for office generating over $250,000 annually.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Daycare Owner/Operator
Self-employeed
Pemberville, Ohio, OH
05.1999 - 09.2007
- Attended professional meetings and conferences to maintain and improve professional competence YMCA Child Care, CPR Training
- Created and implemented diverse educational strategies to boost development.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Monitored entrances and exits to maintain safety and organized environments.
- Prepared students for kindergarten by teaching fundamentals of math.
- Planned and guided age-appropriate tasks like reading, crafts
Retention Manager
Air Ride Inc
Swanton, Ohio
05.1993 - 07.1999
- Directed dispatching, routing and tracking of 500 fleet vehicles.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated repairs to vehicles to maintain fleet operations.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Promoted to Driver Retention
- Resolved OTR driver issues over phone with 500 drivers from all over United States daily.
- Followed up with Drivers about resolved issues to maintain high standards of Employee Retention.
- Enhanced workflows with employee relation retention by coordinating communication between managers and OTR drivers
- Facilitated in Recuitment classes for new OTR drivers by informing them of Company Policies on Sick/Vacation/Emergency time off, also how if needed steps in resolving problems which had to be performed by Retention Department
Education
High School Diploma -
06.1990
- Honoree of Landscape Design Ashworth College
Skills
- Office Management
- Staff Training
- Preparing Proposals
- Biweekly Payroll Processing
- Fleet Dispatching
- Vendor Liaising
- Office Supplies and Inventory
- Maintenance Coordination
- Payroll Administration
- Intuit QuickBooks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager - Preferred Landscape LLC
09.2007 - Current
Daycare Owner/Operator - Self-employeed
05.1999 - 09.2007
Retention Manager - Air Ride Inc
05.1993 - 07.1999
Swanton High School - High School Diploma,