Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Short

Middlesboro,KY

Summary

Enthusiastic health care professional with more than 20 years of experience in health care operations. Successfully oversees patient care, budgeting, supply management and patient services. Develops and leads productive and efficient office staff. Contributes to medical practices by providing exceptional customer service.

Overview

20
20
years of professional experience

Work History

Home Services Business Manager

Middlesboro ARH
02.2023 - Current
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.

Homecare Store Clerk

Middlesboro ARH
03.2011 - Current
  • Assisted customers by answering questions and fulfilling requests..
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
  • Responded promptly to customer inquiries via phone or email, providing accurate information and resolution as necessary.
  • Participated in regular staff meetings to discuss challenges, successes, and opportunities for improvement within the store environment.

Ward Clerk

Middlesboro ARH
05.2004 - Current
  • Organized paperwork for doctors, nurses, and patients.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
  • Stored and retrieved permanent records on daily basis.
  • Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
  • Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
  • Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
  • Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Transcribed doctors' medication orders, lab test requests, and care plans.

Education

Healthcare Administration

Southeast Community And Technical College
Middlesboro, Ky
05.2026

High School Diploma -

Thomas Walker High School
Ewing, VA
05.1999

Skills

  • Employee Management
  • Decision-Making
  • Issue Resolution
  • Payroll Administration and Timekeeping
  • Records Organization and Management
  • Customer Service
  • Relationship Building
  • Business Management
  • Policy Implementation

Timeline

Home Services Business Manager

Middlesboro ARH
02.2023 - Current

Homecare Store Clerk

Middlesboro ARH
03.2011 - Current

Ward Clerk

Middlesboro ARH
05.2004 - Current

Healthcare Administration

Southeast Community And Technical College

High School Diploma -

Thomas Walker High School

Similar Profiles

CREATE PROFILE
Pamela Short