Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Pamela Shumate

Melbourne,Florida

Summary

Energetic, dedicated, and results-driven hospitality professional looking to obtain a position that will allow me to further my knowledge within the industry, while using my experience in an exciting yet professional environment. Hardworking and flexible individual with a passion for providing excellent customer service and facilitating guest satisfaction.

Overview

12
12
years of professional experience

Work History

Donor Engagement and Experience Specialist

Health First Foundation
02.2023 - Current
  • Strategically promoted and advanced philanthropy programs with emphasis on donor development and campaign planning and implementation.
  • Developed and lead fundraising and retention initiatives.
  • Lead and collaborated with colleagues within the department and across the entire network for the success of Foundation stewardship programs.
  • Responsible for developing and engaging portfolio of donors through the donor continuum with emphasis on corporate giving.
  • Ensure accurate recording, reporting, and managing of donor information within scope.
  • Developed and maintained positive relationships with community via email, telephone, and face-to-face outreach.

Custom Cake Baker & Designer

Shumate Sweets, Self-Employed
08.2020 - 08.2022
  • Started a small business after being laid off due to COVID-19.
  • Created custom cakes, cupcakes, and other treats for any event ranging from first birthdays to weddings according to customer requests.
  • Managed customer service operations, including taking orders and resolving complaints.

Program Coordinator

Circa Destination Management
05.2017 - 05.2020
  • Destination management sales and support for both the Phoenix and Dallas offices.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Defined and designed programs, events, and activities in the Phoenix and surrounding areas.
  • Compiled proposals based on client RFPs submitted to the sales team.
  • Executed accurate and detailed cost sheets, quotation of services, service agreements and deposit billing invoices.
  • Exercised effective communication and relationship building with all vendors and hotel sales personnel.
  • Executed corporate and association group programs from an operational standpoint from start to finish.

Junior Account Executive

The RK Culinary Group
12.2013 - 02.2017
  • Catering Sales at the Alamodome and the Henry B Gonzalez Convention Center.
  • Organized corporate meetings and special events to satisfy client requirements and increase facility revenues.
  • Provided exceptional service, preparation, and coordination of all food and beverage aspects for convention and group business from start to finish.
  • Worked closely with the operations team and banquet staff to ensure client satisfaction during events.
  • Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
  • Provided administrative support to the director, assistant director, and two additional account executives who handle larger conferences and conventions.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.

Conference Coordinator

Loews Royal Pacific Resort
05.2013 - 12.2013
  • Assisted Conference Manager in providing exceptional preparation, coordination, and servicing of convention and group business.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Brainstormed and implemented creative event concepts and themes.
  • Liaised daily with conference and convention guests to handle specific requests and ensure guest satisfaction.
  • Communicated changes in conference programs to appropriate operating departments.


Front Desk Agent

Loews Portofino Bay Hotel
06.2012 - 05.2013
  • Registered guests, assigned rooms, settled guest accounts, and coordinated with other departments to satisfy guest requests in an efficient and professional manner.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Managed check-out and cash handling activities in accordance with hotel policies.

Education

Bachelor of Science - Event Management

University of Central Florida- Rosen College of Hospitality Management
Orlando, FL
05.2012

Skills

  • Exceptional time management, communication, and organizational skills
  • Rapid learner able to grasp new ideas and concepts with dedicated attention to detail
  • Worked with various aspects of the hospitality and events industry
  • Have previously used SugarCRM, Reserve, DELPHI, Microsoft Word, Excel, PowerPoint, and Outlook
  • Sales expertise and customer relationship management
  • Adaptability and flexibility

Accomplishments

  • Co-led The Health First Foundation Young Professionals Group.
  • Started my own home bakery small business after getting laid off from COVID-19 - Shumate Sweets.
  • Earned Hospitality & Tourism Management Certificate virtually from FAU in April 2020.
  • Active member of the local Arizona chapter of Hospitality Sales and Marketing Association International 2018-2020.
  • Active member of the local Arizona chapter of Meeting Planners International 2019-2020.
  • San Antonio Certified Tourism Ambassador 2014-2017.
  • Loews Portofino Bay Hotel Front Office Upsell Top Performer August 2012.
  • Loews Portofino Bay Hotel Market Metrix Incentive Winner July 2012.
  • University of Central Florida Dean's List 2009-2012.
  • Member of the Eta Theta chapter of the Kappa Alpha Theta sorority; Social Chairman/Event Director.

Timeline

Donor Engagement and Experience Specialist

Health First Foundation
02.2023 - Current

Custom Cake Baker & Designer

Shumate Sweets, Self-Employed
08.2020 - 08.2022

Program Coordinator

Circa Destination Management
05.2017 - 05.2020

Junior Account Executive

The RK Culinary Group
12.2013 - 02.2017

Conference Coordinator

Loews Royal Pacific Resort
05.2013 - 12.2013

Front Desk Agent

Loews Portofino Bay Hotel
06.2012 - 05.2013

Bachelor of Science - Event Management

University of Central Florida- Rosen College of Hospitality Management
Pamela Shumate