Pamela Signer
Temecula,CA
Summary
Dynamic and detail-oriented Receptionist with proven expertise at The Advantage Group, excelling in multi-line telephone operation and organization. Enhanced office efficiency through meticulous data entry and effective mail handling, while consistently delivering exceptional customer service. Recognized for maintaining confidentiality and fostering a welcoming environment for clients and visitors alike.
Overview
11
11
years of professional experience
Work History
Receptionist
The Advantage Group
08.2018 - Current
- Utilized multi-line phone systems to handle high call volumes while maintaining professionalism and courtesy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Collected COBRA insurance payments, processed transactions, and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Receptionist
The Mortgage Law Firm
03.2015 - 08.2017
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Supported company correspondence by drafting and distributing memos and emails.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
No Degree - Tourism And Travel Management
Killian College
Sioux Falls, SDHigh School Diploma -
Mounds View High School
Roseville06-1981
Skills
- Organization skills
- Time management
- Data entry
- Mail handling
- Microsoft office
- Multi-line telephone operation
- Document management
- Professional demeanor
- PC proficient
- Meticulous and organized
Timeline
Receptionist
The Advantage Group
08.2018 - Current
Receptionist
The Mortgage Law Firm
03.2015 - 08.2017
No Degree - Tourism And Travel Management
Killian College
High School Diploma -
Mounds View High School
Military Service
ARMY National Guard
Company Clerk
Honorably Discharged with rank E-5
Earned Sharpshooter Medal