PAMELA SILVA

• Responsible for Shipping and Receiving duties
• Assisted in building the Mailroom what it is today along with the supervisor at the time
• Received packages/pallets and mail from USPS, FedEx/Ground Amazon, DHL, GLS, Ontrac, and other couriers and process ~ 50 -100 parcels to employees a day.
• Process incoming packages – scanned-in each parcel or pallet on Incoming Sheet and manually labeling 50 - 100 daily items to the correct individual's name
• Send notification through Lark for over 75 - daily individual for package/mail/pick up
• Ship product for individuals using UPS, create 3 - 10 daily UPS labels for domestic shipment
• Receive 10 - 90 packages from individuals for shipment that include prepaid labels and the Mailroom responsibility is to give it to the correct courier
• Responsible for answering daily 50 - 100 emails, larks, tickets, and texts with excellent and professional customer service
• ZONE

Bulk Rack 10 -30 daily, - When a package/box are to large to fit in the Incoming Rack, it is placed on the Bulk Rack along with any other parcels for the individual

The individual is notified for pick up

Research Rack 5 daily, - When a package is received with a common name or no name it is labeled, affix a red dot on it and it is placed on the Research Rack

• MAIL

Receive all mail and record on the Mail USPS sheet

Notify 50 - 100 daily individuals to pick up mail

Zone 50 - 100 daily packages to the correct rack (by alphabetical by last name) for Incoming, Bulk, and Research Racks

Swag distribution to 50 - 200 daily individuals.

• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

• Responsible for Shipping and Receiving duties
• Received packages from FedEx, UPS, USPS, Amazon, DHL and Ontrac and process to employee
• Ship FedEx domestic and international, on FedEx.com/FedEx manager, priority overnight and 2 day services
• Zone package to employees for each of LinkedIn buildings
• Delivered parcels to lockers for each individual at their building location
• Pick up at each building location from the front desk
• Responsible for answering emails, pings, texts with excellent customer service and professionalism on all types of media
• Responsible for giving core job assignments to each of the team members and assuring the assignments are done in the time allotted.

• Responsible for Shipping 50-100 per day FedEx and USPS parcels both domestic and international
• Provide excellent customer service, maintain professionalism at all times to over 50-75 per day customers
• Distribution of Mail in a campus environment
• Operate Stamp.com system and printer to ship 49-100 per day USPS parcels, understand the USPS postal requirements for First Class, both domestic and International, Priority Mail, Priority Express Mail and its pricing
• Operate FedEx Manager system and printer to ship 10 - 50 per day FedEx parcels both domestic and International
• Prepare 10-40 per day items per day for shipment, place items in correct containers and insure parcel is secure for shipping
• Responsible for 25-80 per day retrieving parcels, receiving prepaid items, answering questions and items for individual presenting badge in a, fast pace, badge reader atmosphere
• Responsible for closing out 65 items in the internal system/task
• Responsible for creating/opening 10-25 per day TASKS for customers looking for a certain shipment
• Responsible for answering and closing 30 per day TASKS
• Responsible for sending 50 per day and answering emails, messages, calls to individuals to claim their items at Ship Happens
• Responsible for answering all questions internal and external customers presented in person, in writing, email, message, or task
• Provide excellent customer service, friendliness and professionalism at all times
• Responsible for performing physical inventory each morning and insure items are at the correct location the internal system reports
• Send out emails and messages to individuals that have item at the Ship Happens location
• Responsible for maintaining supplies at Ship Happens and request supplies when running low
• Perform carrier hand-off by scanning bar codes for FedEx, DHL, USPS, and UPS for shipment
• Maintain carrier hand-off report through badge reader and pick up report
• Perform pickup at mail stations when delivery associates didn't get time to perform this duty
• Perform 30 day returns on items that were not picked up by recipient within 30 days
• The item would be sent back to sender
• By USPS or FedEx.

• Responsible for Shipping FedEx and USPS parcels both domestic and international
• Provide excellent customer service and maintain professionalism at all time to all customers
• Distribution of Mail in a campus environment
• Operate Neopost device to ship USPS parcels, understand the USPS postal requirements for First Class, both domestic and International, Priority Mail, Priority Express Mail and its pricing
• Operate FedEx Manager and printer devices to ship FedEx parcels both domestic and International
• Prepare items for shipment, place items in correct containers and insure parcel is secure for shipping
• Responsible for retrieving parcels, receiving prepaid items, answering questions and items for individual presenting badge in a, fast pace, badge reader atmosphere
• Responsible for closing out the items in the internal system/task
• Responsible for answering all questions internal and external customers presented in person, in writing, email, message, or task
• Provide excellent customer service, friendliness and professionalism at all times
• Responsible for performing physical inventory each morning and insure items are at the correct location the internal system reports
• Send out emails and messages to individuals that have item at the Ship Happens location
• Trained delivery associates to perform some Ship Happens duties
• Responsible for maintaining supplies at Ship Happens and request supplies when running low
• Perform carrier hand-off by scanning bar codes for FedEx, DHL, USPS, and UPS for shipment
• Maintain carrier hand-off report through badge reader and pick up report
• Research Associate - Responsible for researching packages, boxes, envelopes that have no name, have name system doesn't recognize, remote locations, recipients not at Menlo Park campuses (domestic/International), individual no longer Facebook employees, or have duplicate names for delivery to the correct recipient
• Responsible for reaching out to individuals suspected of owning parcel
• Delivery Associate I – Shipping and Receiving parcels at Facebook
• Arrive/Receiving – Responsible for scanning new parcels received from carrier and send them through the X-ray device for security review of item
• Insure parcels do not have Hazardous or dangerous materials
• Processing – Responsible for verifying the correct recipient receives parcel by using Bear Tracks and Facebook system Company Wiki, apply B/T tracking label to parcel for zoning purposes
• Zoning – Responsible for making sure parcels are put in the correct zone for the Delivery Associate to deliver to correct recipient
• Responsible for checking carrier's label with Bear Tracks label for a match
• Deliverer – Responsible for delivering parcels to recipients at Facebook at all campus, deliver to individual's desktops
• With the guides of a wayfinder system
• Use of a PDA device by inputting my specific information, which then will track all parcels for delivery
• Run report to make sure all items in transit were delivered
• Responsible for checking carrier's label with Bear Tracks label for a match before delivering to individual's desktop
• Responsible for training new employees on receiving, processing, zoning, and delivery
• Trained on PDA, wayfinder, phone, and reports system.

• Responsible for Shipping and Receiving Mail at Google
• Distribution and delivery of Mail in a campus environment
• Front Desk Administrator – Responsible for 15-60 daily answering phone calls, answering complaint from customers through Google system, answering emails, sending emails, process morning firsts, send email by PDA communication for WILL CALL's, setting alerts on carrier's tracking numbers or customer name when required
• Responsible for certified mail processing
• Research – back-up help for 10-60 daily researching packages, boxes, envelopes that have no name, have name system doesn't recognize or have duplicate names for delivery to correct recipient
• Processing – Responsible for verifying 100 250 daily to correct recipient receives parcel by using Bear Tracks and Google system Moma, apply B/T tracking label to parcel for zoning purposes
• Zoning – Responsible for making sure parcels are put in right zone for deliverers to deliver to correct recipient
• Deliverer – Responsible for delivering 50 - 300 daily parcels to recipients at Google, deliver to lockers, PODs, racks and desktops
• Use of a PDA device by inputting specific information, which then will track all 70 - 150 daily parcels for delivery
• Run report to make sure all items in transit were delivered.
• Observed packing operations to verify conformance to specifications.
• Evaluated staff performance and provided coaching to address inefficiencies (Buddy system).

• Responsible for Shipping and Receiving 200 - 500 pieces of Mail at Google
• Receiving – Responsible for 100 - 300 daily scanning and highlighting correct barcodes for US Postal Service, FEDEX Ground, FEDEX Express, UPS, Amazon, and OnTrak boxes, packages, envelopes and bags
• Send parcels through x-ray machine for any suspicious items
• Processing – Responsible for 50 - 250 verifying correct recipient receives parcel by using Bear Tracks and Google system Moma
• Zoning – Responsible for 50- 150 daily parcels are put in the right zone for the deliverers to deliver to correct recipient
• Deliverer – Responsible for delivering parcels to recipients for complete the Zone 10
• Shipping – Responsible for scanning 50 - 200 FEDEX Express, FEDEX Ground, and UPS for the carriers to receive
• Miscellaneous Responsibilities: Double check international parcels are going to correct recipient according to label, catch misprocessed items, correct items, and log in report
• Returns, for each carrier, are placed in correct location
• Close out Package Report, confirm the appropriate Bear Tracks number is closed and noted
• Assist with training temporary employees