Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Pamela Skinner

Washington

Summary

Dynamic Office Manager with a proven track record of excelling in compliance and patient account management. Renowned for meticulous attention to detail and exceptional problem-solving skills, I effectively streamlined onboarding processes and enhanced billing accuracy, ensuring patient satisfaction and operational efficiency. A dependable team player committed to maintaining confidentiality and security.

Overview

15
15
years of professional experience

Work History

Office Manager

Dr Karen Radley
St George
07.2014 - Current
  • Assist with the hiring process for clinical staff; manage onboarding to ensure all compliance documents, medical certifications, and mandatory training were completed accurately and on time.
  • Adhered to strict HIPAA regulations at all times to ensure patient confidentiality and data security in all healthcare-related tasks.
  • Maintain medical records, and ensure medical records requests are addressed per HIPAA standards, and in a timely manner.
  • Collecting payments from patients, which may include insurance co-pays, out-of-pocket costs, and any other patient financial obligations. Ensuring that payments are applied accurately to the correct patient account, including applying these payments toward patient balances. Answer all billing inquiries from patients to ensure an understanding of how their insurance works, and why they have a balance due.
  • Handle and transport weekly deposits to the bank, maintaining strict confidentiality and security protocols.
  • Review time-off requests to ensure that the office can still meet the minimum staffing levels.
  • Oversee and assist with answering telephone calls and texts to the office to ensure information is passed on to the proper personnel. Answer patients' questions regarding lab and imaging results, medications, and diagnoses within my scope of knowledge.
  • Coordinate and schedule all office lunches and staff get-togethers, including making reservations, and following up to confirm bookings.
  • Mediate staff misunderstandings to ensure that both parties feel heard and understood.
  • Assigned work and monitored performance of project personnel.
  • Maintained confidential records relating to personnel matters, including pay, raises, and bonuses.

Office Manager

Dr William Graff
Saint George
11.2009 - 07.2014
  • Adhered to strict HIPAA regulations at all times to ensure patient confidentiality and data security in all healthcare-related tasks.
  • Ensure that appropriate codes are used for procedures and diagnoses to avoid delays or denials from insurance companies..
  • Coordinated the monthly mailing of patient statements, ensuring timely and accurate distribution to support patient account management.
  • Notified patients if their account was due for collections. Sent qualifying accounts to collections.
  • Answered and addressed all incoming phone calls and faxes, ensuring each one was forwarded to the appropriate staff.
  • Contacted pts to discuss lab and imaging results.
  • Ensured all authorized prescription refills were accurately called to patient-specific pharmacies.
  • Handled and transported nightly deposits to the bank, maintaining strict confidentiality and security protocols.

Education

High School Diploma -

Olympus High School
Salt Lake City, UT
05-1989

Nursing

Ricks College
Rexburg, ID

Skills

  • Attention to detail
  • Time management
  • Organization
  • Problem solving
  • Fast learner
  • Teamwork
  • Dependable
  • Adaptable

Affiliations

  • I enjoy reading, cooking and baking, and being with my family.
  • I love being outdoors.
  • I am currently training for a 5k in April 2026

Timeline

Office Manager

Dr Karen Radley
07.2014 - Current

Office Manager

Dr William Graff
11.2009 - 07.2014

High School Diploma -

Olympus High School

Nursing

Ricks College

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Pamela Skinner