Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Smith

Alexandria,AL

Summary

Experienced Loan Officer skilled at assessing members needs, providing suitable products and guiding members through the loan process. Handles transactions using in-depth knowledge of loan products, services and lending policies and procedures. Develops strong member relationships by providing excellent service.

Overview

23
23
years of professional experience

Work History

In Store Member Service Officer

Family Savings Credit Union
01.2022 - Current
  • Builds positive relationships with CU members by listening and discussing their financial needs, and give direction to meet their needs
  • Establishing rapport with store customers and store employees on a daily basis
  • Shares with members and non-members about CU products and services
  • Uses initiative and judgment in carrying out recurring work using policies, manuals, instruction and procedures
  • Performs all loan officer responsibilities from application to closing within policy, guides and limitations put in place by CU
  • Discuss with borrowers how to protect their loan with our product add-ons, their benefits, and costs
  • Opens new member accounts in addition to teller duties effectively asking and answering questions
  • Works at a fast pace under time constraints


Teller Supervisor

Family Savings Credit Union
06.2020 - 01.2022
  • Greet people warmly, answer questions, provide services and direct them to appropriate personnel
  • Open teller drawer and perform teller duties daily assisting member with their needs
  • Follow policies and procedures, manuals, and written and oral instructions of Family Savings Credit Union
  • Balance, sell and order money as needed
  • Audit tellers and vault, completing required documentation
  • Discuss and promote CU products and services available by cross-selling to member
  • Monitored and verified suspicious activity on members accounts.

Office Manager/Loan Officer

Brassies Credit Union
06.2012 - 06.2020
  • Built strong relationships with members through high levels of member services
  • Assisted members in understanding loan terms and conditions to make informed decisions
  • Responsible for loans from application to closing including approval limit of $100,000.00
  • Acted as a resource for staff and members to answer complex questions and resolve non-routine problems
  • Worked independently within area of responsibilities informing CEO of all pertinent problems, irregularities, and other important information
  • Responsible for teller duties and member services handling transactions appropriate to polices and procedures
  • Provided training and direction of other tellers, evaluating job performance
  • Performed collection activities, reviewed delinquent accounts, track liens on collateral and insurance, arrange appropriate repossession or foreclosure activity, and bankruptcy filings communicating with attorney
  • Maintained control of vault, balancing currency and coin

Office Manager

The Children's Advocacy Center Of Cherokee County
02.2001 - 06.2012
  • Managed office operations while scheduling appointments for personnel
  • Assisted CEO in daily operation activities



Education

High School Diploma -

Walter Wellborn High School
Anniston, AL

Skills

  • Team player
  • People skills
  • Self motivated
  • Self starter
  • Time management
  • Computer proficient
  • Strong written and oral communication
  • Organizational know how
  • Problem solving skills
  • Work Independently

Timeline

In Store Member Service Officer

Family Savings Credit Union
01.2022 - Current

Teller Supervisor

Family Savings Credit Union
06.2020 - 01.2022

Office Manager/Loan Officer

Brassies Credit Union
06.2012 - 06.2020

Office Manager

The Children's Advocacy Center Of Cherokee County
02.2001 - 06.2012

High School Diploma -

Walter Wellborn High School
Pamela Smith