Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

Pamela Smith

Fort Mill,SC

Summary

Driven and personable Customer Solutions Specialist with over 30 years of experience interfacing with clients. Dedicated and outside-the-box strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control and leadership. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Customer Care Representative

Lennar Homes
Charlotte, NC
05.2018 - Current
  • Follow-up and track trade partner "open tickets" and coordinate scheduling.
  • Evaluate warranty request and determine needs.
  • Perform minor home repairs, adjustments, and modifications.
  • Quality control inspections, warranty claim assessments, defect causes and construction troubleshooting.
  • Respond to phone calls & emails for Customer Care.
  • Follow & track trade partner open tickets" and coordinate scheduling.

Sr. Loan Officer

Blue Flame Credit Union
Charlotte, NC
08.2014 - 09.2017
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Verification of income by means of paystub, W-2, Tax returns or employer written letter on Letter-head
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Supervised, trained and mentored Loan Processor

Loan Officer III

Heritage Trust Federal Credit Union
Charleston, SC
03.2010 - 08.2014
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Conveyed acceptance or rejection to customers by mail, telephone or in person.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Delivered prompt, accurate and excellent customer service.

Wholesale Account Manager

First National Bank Of Arizona-Mortgage
Charlotte, NC
03.2005 - 10.2008
  • Created and completed loan submission packages.
  • Managed any conditions sent from underwriting departments.
  • Filed completed packages quickly and efficiently.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Submitted completed loan applications, including recommendations for underwriting approval or denial.

Education

High School Diploma -

Summerville High School
Summerville, SC

Skills

  • High-energy attitude
  • Technologically savvy
  • Customer service excellence
  • Financial analysis

Timeline

Customer Care Representative

Lennar Homes
05.2018 - Current

Sr. Loan Officer

Blue Flame Credit Union
08.2014 - 09.2017

Loan Officer III

Heritage Trust Federal Credit Union
03.2010 - 08.2014

Wholesale Account Manager

First National Bank Of Arizona-Mortgage
03.2005 - 10.2008

High School Diploma -

Summerville High School

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Pamela Smith