Pamela Smith
Client Solutions Specialist
Atlanta,GA
Summary
Client solutions professional prepared for impactful contributions in enhancing client experience. Proficient in understanding and addressing client needs, ensuring satisfaction, and fostering loyalty. Known for collaborative teamwork and adaptability, excelling in dynamic environments. Notable skills in problem-solving and effective communication.
Overview
22
22
years of professional experience
Work History
Client Solutions Specialist
CVR Associates Inc.
09.2023 - 01.2025
- Deliver strategic client support and customized solutions to drive business performance and operational efficiency.
- Conduct in-depth business needs analysis to align client objectives with service offerings, maximizing value.
- Utilize CRM platforms and advanced analytics to monitor customer engagement metrics and optimize client Net Promoter Score.
- Establish relationships with city officials, stakeholders, and regulatory agencies to ensure policy adherence and industry compliance.
- Lead cross-functional initiatives to improve service delivery, efficiency, and customer retention.
- Support evaluations and compliance assessments of government-affiliated housing initiatives.
Client Success Consultant
Gas South
08.2019 - 06.2020
- Provided enterprise-level customer success solutions, ensuring seamless service delivery and customer retention.
- Managed service activations, billing resolutions, and issue escalation while maintaining strict regulatory compliance.
- Handled high-volume client interactions, prioritizing first-call resolution and customer experience improvement.
- Partnered with internal teams to refine onboarding strategies, enhance product adoption, and support customer lifecycle management.
Program Manager
Dover Housing Authority
05.2008 - 07.2018
- Led and optimized housing programs in alignment with HUD, LIHTC, and regulatory frameworks.
- Developed and implemented strategic initiatives to drive client satisfaction, housing occupancy, and community development.
- Managed lease negotiations, eligibility screenings, and compliance audits to maintain program integrity.
- Devised case management solutions that improved resident self-sufficiency and long-term financial stability.
- Applied data-driven insights to inform executive decision-making and policy enhancements.
Incident Manager
Delaware Electrical Signal
02.2003 - 04.2008
- Conducted risk assessments and security analysis to identify potential threats and operational vulnerabilities.
- Developed emergency response strategies, optimizing coordination between internal teams and external agencies.
- Managed multi-line communication networks to ensure efficient response to security alerts and incidents.
- Generated actionable reports leveraging data insights to improve security operations and mitigate risks.
Education
Certification in Computerized Office Technology -
Delaware Technical Community College
DE06-2002
Skills
- Enterprise Customer Success & Relationship Management
- Business Transformation & Operational Strategy
- Data-Driven Decision-Making & Performance Metrics
- Regulatory Compliance & Risk Management
- Strategic Planning & Cross-Functional Leadership
- CRM & ERP Systems (Salesforce, HubSpot)
- Stakeholder Engagement & Executive Communication
Timeline
Client Solutions Specialist
CVR Associates Inc.
09.2023 - 01.2025
Client Success Consultant
Gas South
08.2019 - 06.2020
Program Manager
Dover Housing Authority
05.2008 - 07.2018
Incident Manager
Delaware Electrical Signal
02.2003 - 04.2008
Certification in Computerized Office Technology -
Delaware Technical Community College
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