Dynamic and detail-oriented professional with a proven track record at 911 Restoration of Kansas City, excelling in appointment scheduling and customer service. Adept at managing contracts and files while ensuring seamless communication with clients and insurance agents. Recognized for exceptional time management and a commitment to enhancing operational efficiency.
I answered two phone lines making the first contact with customers. Scheduled mold and water inspections. I also would download pictures for the files of customers properties. Made customer contracts for work to be completed. I would also handle calls from insurance agents with questions about their clients work being done. I would also handle after hours calls for emergency water calls and then alert the techs to head to the customer home.
I was in charge of handling the daily schedules of the preschool. I supervised other staff and preschool teachers. I also answered the phone calls and corresponded with the parents of the students enrolled. I hired and fired employees. I took part in the scheduling of field trips and going on the field trips with the children.