Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Pamela Smith

Fort Worth,TX

Summary


Dedicated IID professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

27
27
years of professional experience

Work History

Director (ICF, Business, ILS, Day Hab)

MHMR Tarrant County
10.2013 - Current
  • Provide oversight to the managers, supervisors, QIDPs, and RNs.
  • Mentor and coach staff to improve performance and interactions with residents ensuring employees understood and implemented active treatment. "Every moment is a teachable moment.
  • Foster independence among the people served ensuring they maximize their fullest potential.
  • Develop high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhance team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the IDT.
  • Optimized staff performance by implementing comprehensive training programs tailored to individual needs.
  • Enhance stakeholder satisfaction with timely and transparent communication strategies.
  • Train and guide team members in best practices.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Improved team morale and productivity by implementing comprehensive professional development program.
  • Assisted in recruiting, hiring and training of team members.
  • Interacts well with residents and participants to build connections and nurture relationships.
  • Tracks employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reports issues to higher management with great detail.
  • Have knowledge of State rules and requirements.
  • Participates in State Surveys.
  • Manage time efficiently in order to complete all tasks within deadlines.
  • Possess strong organizational and time management skills while managing multiple projects.
  • Complete plans of correction for investigative, health, and life safety code surveys.
  • On call 24 hours a day, flexible hours across night, weekend, and holidays.

Consumer Relations Director

MHMR Tarrant
07.2010 - 10.2013
  • Established strong relationships with key stakeholders within the organization to ensure alignment of goals and objectives related to consumer relations management.
  • Collaborated with cross-functional teams to develop and implement process improvements that enhanced the overall consumer experience.
  • Facilitated productive dialogue among management teams regarding ongoing challenges well as potential solutions.
  • Gathering consumer direct surveys.
  • Conducted regular evaluations of team performance, providing constructive feedback and creating tailored action plans for improvement when necessary.
  • Negotiated favorable resolutions with dissatisfied clients, families, and guardians through proactive problem-solving techniques, ultimately preserving long-term client relationships.
  • Aligned projects and daily activities with company vision, strategies and tactics.
  • Drafted and edited content for organizational publications, and employee newsletters.
  • Developed employee recognition and incentive programs.
  • Maintained proper hiring, recruiting, interviewing, selection, and onboarding of candidates.
  • Supported job fairs, open houses, and recruiting events.

ICF Administrative Assistant

MHMR Tarrant
11.1998 - 07.2010
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Education

MBA -

Dallas Baptist University
Dallas, TX
12-2014

Master of Arts - Health Care Administration

Concordia University
12-2011

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Operations management
  • Team management
  • Employee development
  • Staff management
  • Strategies and goals
  • Creativity and innovation
  • Organizational development
  • Staff development
  • Rules and regulations
  • Crisis management
  • Company guidelines
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Team building
  • Leadership development
  • Stakeholder engagement
  • Coaching and mentoring
  • Conflict resolution
  • Visionary leadership
  • Risk management
  • Performance management
  • Process improvement
  • Regulatory compliance
  • Teamwork and collaboration
  • Process improvements
  • Customer service
  • Performance evaluation and monitoring
  • Proficient computer skills
  • Superb interpersonal skills

Accomplishments

    Trust-Based Relational Intervention (TBRI) Practitioner

Timeline

Director (ICF, Business, ILS, Day Hab)

MHMR Tarrant County
10.2013 - Current

Consumer Relations Director

MHMR Tarrant
07.2010 - 10.2013

ICF Administrative Assistant

MHMR Tarrant
11.1998 - 07.2010

MBA -

Dallas Baptist University

Master of Arts - Health Care Administration

Concordia University

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Pamela Smith