Pamela Sopchak

As a Sr. Admin Assistant for the past 2 years, I work in the front reception area providing professional customer service to in person, phone, and email requests from vendors, residents, as well as co-workers. I coordinate campus communications to distribute to inform about city wide events that are occurring. I oversee the weekly on call for the campus, accurately process payroll time sheets for several departments, reconcile P-card, process invoices for payments thru contracts, purchase orders, check request, request/process new contracts and purchase orders for items/services to be purchased.

Prior to this position I was a Development Review Coordinator in the Planning Department with the City of Sugar Land for approximately 10 years. In this position I routed permit & planning documents for review, maintained progress and status of reviews, sent comment letters, approvals, scheduled meetings, and handled a lot of time sensitive documents.

Prior to this position I was a Permit Clerk for approximately 5 years, entering residential & commercial permits, providing customer service to contractors, processing and releasing certificate of occupancy for residential and commercial permits. Processing solicitor permits, contractor registration and license renewals, and reconcile money drawer.

I worked between the baby room and the 2 year olds. I made sure the room was safe and clean, the children were cared for in a professional, loving manner with interactive age appropriate activities.

• Processed permit applications, ensuring compliance with regulatory standards and local ordinances.
• Assisted applicants in navigating permitting process, providing clear guidance on requirements and procedures.

• Managed daily operations of multiple residential properties, ensuring tenant satisfaction and property upkeep.
• Developed and implemented property management strategies to optimize occupancy rates and reduce turnover.
• Oversaw maintenance requests, coordinating with contractors to ensure timely resolutions and quality service delivery.
• Conducted regular property inspections, identifying maintenance needs and enforcing safety compliance standards.
• Trained and mentored junior staff on best practices in property management and customer service excellence.
• Analyzed market trends to set competitive rental pricing, enhancing property appeal and revenue generation.
• Prior to this position, I worked in Virginia in the same position for 5 years.

This was a temporary position thru my high school co-op program for a one year time period. Assisted in general office tasks.