Pamela Squires

As a sales associate for new and used cars I sell through a process of finding the right car for the customer.I discuss desired features,colors,budget and time line to purchase. Once the right car has been found and a complete walk around is done, the customer is offered a test drive. I accompany the customer on the test drive which gives the opportunity for me to demonstrate the safety,handling,technology and entertainment features on the vehicle.

Upon return from the test drive,typically numbers will be worked on the vehicle. Many times the car deal will involve a negotiation process.

Once a price has been agreed upon I make sure that the proper paper work is signed and that all necessary documents collected from the customer.

Then I make sure that the vehicle is detailed correctly and presented to the customer. I do a full delivery each time.

In addition,I also contact sales leads with the goal always being to get them to the dealership. I also follow up with sold customers to make sure that they are happy with their purchase and answer any questions that they may have.

For twenty months straight I have maintained a customer satisfaction rate of 97% while holding the highest gross in the sales department. I typically sell between sixteen and twenty cars a month.

• Helped train new employees in safe practices and warehouse procedures.
• Successfully navigated large shipments of materials through tight spaces and busy facilities.
• Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Interacted with customers by phone, email, or in-person to provide information.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Managed and properly accounted for petty cash issued to facilitate general office activities.
• Monitored and oversaw general cleaning of office in line with company cleanliness standards.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Prioritized helping customers over completing other routine tasks in store.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Developed strong rapport with customers and created positive impression of business.
• Recommended complementary purchases to customers, increasing revenue.
• Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.

• Maintained computer and physical filing systems.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Controlled finances to lower costs and keep business operating within budget.
• Updated reports, managed accounts, and generated reports for company database.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.