Pamela Standring

• Learned company policies and procedures to provide accurate information to clients.
• Collaborated with team members to enhance overall customer satisfaction and service quality.
• Documented customer interactions accurately for future reference and process improvement.
• Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Maintained a positive work environment, fostering team collaboration and continuous improvement.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Resolved customer inquiries efficiently, fostering positive relationships and enhancing satisfaction.
• Utilized CRM software to track customer interactions and provide tailored solutions effectively.
• Handled escalated calls and chats calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

*** While I worked with the Customer Service Specialist team and the Technical Website Support team, I was also taking 4+ digital messages assisting both departments.

• Processed court documents and maintained accurate filing systems for case management.
• Utilized case management software to record updates and track deadlines efficiently.
• Working at the counter: Assisting customers with their court related payments, scanning and copying court documents, explaining to the customer their court documents, court policies and procedures.
• Desk duties: Answering 20+ inbound calls, issuing arrest and court appearance warrants. Answering and replying to customers correspondence, data entry pf court appearance documents.
• Completed special projects assigned by supervisors and mangers.