Pamela Starling
Columbia,SC
Summary
Accomplished Director of Housing Services at Sistercare, Inc, with a proven track record in enhancing occupancy rates and community engagement through strategic asset management and exceptional organizational skills. Spearheaded successful fundraising and advocacy campaigns, demonstrating reliability and a results-driven approach. Excelled in leveraging Microsoft Office for efficient program management and data analysis, significantly improving service delivery and stakeholder satisfaction. A Housing Director with proven track record of success managing and leading social services programs. Skilled in grant writing, budgeting and program evaluation. Strong collaborator and committed to leading and inspiring teams to achieve shared goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Housing Services
Sistercare,Inc
08.2015 - 07.2024
- Maintained 8 housing office systems and focused on web-based housing occupancy management system.
- Worked collaboratively with public relations, marketing and enrollment management to develop and administer marketing strategies towards increasing occupancy.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Conducted community workshops to promote different programs and educate public on available services.
- Conducted outreach activities to engage local stakeholders in programs.
- Provided leadership, guidance and support to staff members.
- Assessed community needs and identified resources for social and community service programs.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Participated in community events to promote services and engage with public. Board member of 2 federal funded community based organizations.
- Implemented strategies to increase public awareness of social and community service programs.
- Partnered with 10+ local organizations to expand access to social and community services.
- Analyzed trends and data to inform decision-making and program development for HUD grants over 1.3 million dollars.
- Managed 20+ volunteer programs focused on providing community services to underserved populations.
- Created and managed 1.3 million budgets, efficiently allocating resources for social and community service projects.
- Monitored program performance and outcomes for successful delivery of services.
- Referred over 1,000+ clients to appropriate team members, community agencies and organizations to meet treatment needs for 12 years.
- Developed and implemented training programs for staff.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Advocated for social and community service programs to increase awareness and funding for housing programs
- Established and maintained relationships with property management and private landlords.
- Collaborated with community members to develop and implement HUD
- Researched best practices and developed strategies to improve program outcomes.
- Implications of HUD Housing Quality Standards for housing programs.
Housing Case Manager
Columbia Housing
07.2008 - 06.2015
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed psychosocial evaluations and needs assessments.
- Managed HUD caseload of 50+ to satisfy multiple clients with diverse needs.
- Developed partnerships with community organizations to expand services and referrals.
- Participated in clinical supervision to maintain professional development.
- Coordinated clients planning and follow-up care.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Collaborated with healthcare, community providers to drive continuity of care and case notes.
- Facilitated support groups for patients and families dealing with chronic illnesses, mental health crisis, domestic violence, sexual trauma and homelessness.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Conducted in-home visits to 1,000 + clients to provide supportive services.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Preserved and prepared reports and treatment records.
- Developed individual treatment plans and provided counseling to patients.
Education
Master of Arts - Human Resources Management
08.2016
Master of Arts - Management And Leadership
08.2016
Bachelor of Arts - Sociology
2016
- Non-Profit classes
- Training and Development
- Organizational Behavior Management
- Managerial Leadership/ Strategy
- Social Work Courses-+ 200 hours
- Criminal Justices Courses- + 100 hours
Skills
- Microsoft Office
- Reliability
- Organizational Skills
- Highly adaptable-comfortable assuming multiple roles as needed
- Proven Leadership abilities
- Critical thinker and a problem-solver
- Master multitasker and efficient at managing high volume workloads
- Experienced in negotiation and conflict-resolution
Accomplishments
- Achieved 14 years by completing 100% with accuracy and efficiency on Housing & Urban Development Department audits. Managed over a 1.2 million budget for 3 federal grants.
- Collaborated with team of 6 staff in the development of a US Housing & Urban Development Department programs.
- Supervised team of 5 staff members for
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved lack of housing which led to over countless homeless individuals and families being housed in safe and secure homes.
Affiliations
- MACH-Midland Area Consortium for the Homeless
- Wateree Community Actions Board
Certification
- Victim Service Provider, SITERCARE, INC-9 years
- HUD Inspection training- +10 years
- Non-Fatal Strangulation Training- + 9 years
- Trauma Informed Care Training- + 10 years
- Stewards of Children Online Training- 2020
- National Network To End Domestic Violence- Voluntary Services Training- + 9 years
- Human Trafficking Training
- SC Coalition Against Domestic Violence and Sexual Assault Training
- Enhancing Your Professional-Midland Technical College-2019
- Principles of Teamwork, Collaboration, and Trust-Midland Technical Collge-2019
Timeline
Director of Housing Services - Sistercare,Inc
08.2015 - 07.2024
Housing Case Manager - Columbia Housing
07.2008 - 06.2015
Webster University - Master of Arts, Human Resources Management
Webster University - Master of Arts, Management And Leadership
Coker College - Bachelor of Arts, Sociology