Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Certification
Timeline
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Pamela Staton

Pamela Staton

Randleman,NC

Summary

Results-driven professional with over 20 years of experience in customer-focused sales and professional administrative leadership roles. Skilled in multitasking, technology utilization for management support, and enhancing business success through exceptional communication and project management skills. Recognized for proactive issue identification and resolution, optimizing processes, and supporting team objectives in fast-paced environments. Experienced in customer service leadership, adept at inbound and outbound customer service and collections, with a strong focus on achieving results and fostering positive team environments. Encouraging manager with talents for team building, leading, motivating, and excellent customer relations aptitude. Dedicated to enhancing employee engagement and boosting performance through training, monitoring, and morale-building abilities.

Overview

21
21
years of professional experience
1
1
Certificate
1
1

Awards & Certificates

Work History

Operation Programs Specialist

USPS
08.2010 - 09.2013
  • Collaborated with other Operation Programs Specialists to resolve compliance issues in over 300 postal facilities.
  • Utilized database systems to track and analyze operational data.
  • Responsible for keeping accurate and updated files on each of the district's Rural Carriers and their route information. Allowing the carriers to receive the proper pay for their route.
  • Analyzed reports from multiple platforms to find areas where Rural Carriers were negatively impacting daily productivity; set up and held telecom meetings with Rural Carriers' managers to address issues and find a solution to improve operations.
  • Implemented a national payroll compensation system for all the district's Rural Carriers, earning recognition at the national level.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized, and input information into the digital database.

Postmaster, OIC, PMR

USPS
03.2003 - 09.2013
  • Assumed full financial responsibility, daily mail delivery operations, reaching sales goals, the safety and health of employees and customers, and the security and maintenance of the building and grounds of the assigned postal facility.
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Assisted customers in determining the proper postal service to align with individual needs. To ensure the customer had a selection of potential products to choose from, postal products and stamps were restocked daily and inventoried weekly to maintain the supplies needed.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolutions.
  • Established strong community presence by organizing local events and outreach programs, fostering positive relationships with residents and businesses. The yearly "Post Office Day" was a wonderful opportunity for the children from the local schools to enjoy learning the history of USPS and the different jobs it took for them to receive their mail.
  • Adequate staffing levels were maintained by cross-training employees, enhancing operational flexibility, reducing turnover, and offering employment growth opportunities.
  • Resolved employee issues professionally and discreetly, helped to create a safe place for employees to express their concerns then worked together to find a solution both could agree on.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations.
  • Implemented streamlined workflows, enhancing team productivity and service quality. Some offices needed the work floor to be reorganized, which optimized space and time, helping the office to stay within budget.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Managed inventory control systems, optimizing resource allocation, and reducing waste.
  • Led POS system integration by developing a collaborative training workbook that accelerated staff proficiency to two weeks, boosted mail-processing accuracy and efficiency, eliminated overtime, and redeployed clerks to support other offices.
  • Addressed safety and health concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
  • Issued and cashed twenty-five daily money orders worth over $30,000. With the sale of stamps, postal products, and services, the office could have over $80,000 in cash and credit cards.

Administrative Assistant

USPS
Greensboro,, NC
03.2005 - 08.2010
  • Provided excellent customer service by answering a high volume of phone calls and email inquiries, efficiently, quickly, and in a professional, positive manner. Responded to over 300 calls and emails daily.
  • Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
  • Utilized emails, phone calls, and Zoom meetings to keep the lines of communication open with management in over 100 postal units.
  • Managed a filing system, entered data, and completed other clerical tasks.
  • Created reports, letters, and documents with MO Suites.
  • Generated multiple reports from various platforms and compiled the information into a condensed report for management, as needed throughout the day.
  • Served as a liaison between local postal units and district departments in the resolution of day-to-day administrative and operational issues.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Ensured timely completion of projects by monitoring progress against deadlines and providing updates to executives as needed.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Developed and implemented office procedures, enhancing operational efficiency and workflow consistency.
  • Facilitated training and onboarding for incoming office staff.

Education

Some College (No Degree) - Computer Information Systems

NKU,
Highland Heights, KY

Some College (No Degree) - Business Administration

Western Carolina University
Cullowhee, NC

Some College (No Degree) - Business Administration

Montgomery Community College
Troy, NC

Skills

  • Attentive listener
  • Quickly adjusting to change
  • Effective communicator
  • Meticulous attention to detail
  • Competent in using MO Suite
  • Analytical problem solving
  • Proactive self-starter
  • Adaptable learner
  • Proficient in technology
  • Efficient time management
  • Training and coaching
  • Expert problem solving

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of ten staff members.
  • Placed in charge of implementing a new computer compensation system for the rural carriers. Earning recognition at the national level for being the first district in the USA to accurately complete the task.
  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
  • Advanced from Postmaster Relief to Operation Programs Specialist within eight years for accuracy, efficiently and following postal policies and regulations.
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Updated and maintained company database to reflect current and accurate rural carriers' records for more than 2000 files..
  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Updated and maintained company database to reflect current and accurate records for more than 2000 rural carriers.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • OSHA Training, USPS
  • USERRA Training, USPS
  • Lean 6 Sigma Training, USPS
  • Windows 10, RCC, 2013
  • Human Resource Law – FLSA, USPS
  • Human Resource Law – FMLA, USPS
  • Human Resource Law – EEO, USPS
  • Human Resource Law- Management, USPS
  • Diamond Grading - GIA- Training
  • Travel and Tourism Management, Alison – 2025
  • Real Estate Property Management, Coursera - 2025

Timeline

Operation Programs Specialist

USPS
08.2010 - 09.2013

Administrative Assistant

USPS
03.2005 - 08.2010

Postmaster, OIC, PMR

USPS
03.2003 - 09.2013

Some College (No Degree) - Business Administration

Western Carolina University

Some College (No Degree) - Business Administration

Montgomery Community College

Some College (No Degree) - Computer Information Systems

NKU,

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