Microsoft Office
Pamela Steger
San Marcos,TX
Summary
Dedicated to providing exceptional customer service, my goal is to consistently exceed client expectations and ensure their satisfaction. As an experienced owner/manager with 12 years of running a storefront and catering kitchen, I have cultivated an environment that fosters creativity and maintains product excellence. Skilled in problem-solving, I find solutions that promote teamwork and harmony among employees. With strong communication skills, I build professional relationships with team members and customers, fostering a sense of community. Additionally, my expertise in time management is evident through my ability to create schedules, organize events, and efficiently meet deadlines.
Motivated business professional bringing 12 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative, sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner/Operator
Steger’s Chiffonade
12.2015 - Current
- Own and operate a bakery and catering company.
- Daily tasks involve food prep, cooking, scheduling, shopping, stocking, managing, creating menus and delegating tasks.
- I am responsible for the growth, stability, direction and daily operation of the business.
- Additional job duties include: Meeting with service vendors or product suppliers to facilitate delivery, organizing large events, and ensuring customer satisfaction.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Medicolegal Death Investigator
Travis County
12.2005 - 12.2015
- To conduct investigations into the circumstances of death in cases reported to the Medical Examiner's Office
- Medical Examiner Investigators are responsible for conducting investigations regarding the mode of death (e.g., suicide, homicide, or natural causes).
- Supported grieving families by providing clear explanations of investigation findings and offering guidance on next steps following a loved one''s death.
- Assisted colleagues in complex cases as part of a multidisciplinary team approach involving various experts in forensic sciences such as toxicology, anthropology, odontology among others.
- Actively participated in professional associations related to forensic sciences and death investigation, advancing knowledge through peer interaction and staying current with industry trends.
- Preserved the integrity of investigation scenes by implementing proper safety protocols and adhering to strict chain-of-custody procedures for collected evidence.
- Established strong relationships with local hospitals, funeral homes, and mortuaries to facilitate the sharing of information pertinent to ongoing investigations.
- Provided expert testimony in court proceedings, presenting solid evidence and conclusions from completed death investigations.
- The investigative work performed is distinguished from that of other law enforcement officials or medical personnel, which focus on criminal evidence, violations of law, or the biological cause of death.
- Positions in this classification are not sworn peace officers.
- Ability to lift up to approximately 80 pounds and extreme conditions.
- Mentored junior death investigators, sharing expertise and insights gained from years of experience in the field.
Education
Master's degree - Forensic and Biological Anthropology
Bournemouth University
Bournemouth, UK11.2002
Bachelor of Arts - Anthropology
Texas State University
San Marcos, TX08.1996
Skills
- Culinary Experience
- Catering
- Menu Planning
- Purchasing
- Meal Preparation
- Labor Cost Analysis
- POS
- Pricing
- Food Preparation
- Food Safety
- Restaurant Management
- Supervising Experience
- Restaurant Experience
- Kitchen Experience
- Investigation (10 years)
- Leadership
- Hospitality
- Food service
- MS Office proficiency
- Operations Management
- Payroll Processing
- Strong Work Ethic
- Customer-Oriented
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- TABC Certification
- Texas Food Manager Certification
Software
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner/Operator
Steger’s Chiffonade
12.2015 - Current
Medicolegal Death Investigator
Travis County
12.2005 - 12.2015
Master's degree - Forensic and Biological Anthropology
Bournemouth University
Bachelor of Arts - Anthropology
Texas State University
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