Pamela Stenzel
Tampa,FL
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Director of Client Services
Community Pregnancy Clinics
02.2016 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Liaised with leadership team to support strategic opportunities and align cross-functional resources with delivery.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
- Trained Nursing and Counseling Staff
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Maintained client files and medical charts, records of client interactions, client notes, and other information.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries, and providing information for in-person requests.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supported patient follow-through projects with advanced skills in document management, customer relations, and reporting.
Executive Director
Enlighten Communications
01.2000 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Represented organization to national and international public by giving presentations and speeches and participating in community events.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
Founding Board Member
Infinite Worth
11.2022 - 12.2023
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Provided guidance and leadership on strategic planning initiatives and organizational development.
- Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
- Developed and implemented strategies to drive organizational growth and development.
- Established and maintained relationships with key stakeholders to facilitate short- and long-term success.
- Assisted with development of organizational budgets and resource allocation plans.
- Researched potential local, regional, and national funders and assisted in relationship building.
- Monitored financial metric and provided strategic direction to support financial stability.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Board Chair
Safe Haven Baby Boxes
01.2015 - 11.2023
- Led organization in setting goals and strategies.
- Contributed to values, goals and strategic vision of organization.
- Provided recommendations on board of directors on group's effectiveness, actions, and future plans.
- Negotiated and resolved conflicts between stakeholders.
- Composed and transcribed well-written reports, emails and technical documents with minimal supervision.
- Represented organization at industry conferences and events.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Education
Master of Science - Marriage And Family Therapy
Liberty University
Lynchburg, VA05.2009
Bachelor of Science - Clinical Psychology
Liberty University
Lynchburg, VA05.1994
Skills
- Client Relationships
- Recruiting and Hiring
- Business Development
- Budget Management
- Project Planning
- Schedule Management
- Employee Development
- Brand Management
- Training and Development
- Performance Evaluations
- Team Development
- Strategic Planning
- Budget Management
- Organizational Leadership
- Policy Development
- Media Relations
- Business Networking
- Professional Networking
- Fundraising Events
Accomplishments
Contractor with Heritage House Inc. to create and provide an online training platform for Pregnancy Care Centers across the United States and Internationally.
Extensive Public Speaking Experience for Fundraising Events, raising over 2 million dollars annually for non-profit ministries.
Member of the Abstinence Education Task Force under former President George W. Bush
Presented multiple years at the United Nations Conference on the Status of Women
Has spoken to over 300,000 students, educators and parents every year from 1998 to present, nationally and internationally
Timeline
Founding Board Member
Infinite Worth
11.2022 - 12.2023
Director of Client Services
Community Pregnancy Clinics
02.2016 - Current
Board Chair
Safe Haven Baby Boxes
01.2015 - 11.2023
Executive Director
Enlighten Communications
01.2000 - Current
Master of Science - Marriage And Family Therapy
Liberty University
Bachelor of Science - Clinical Psychology
Liberty University
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