Pamela Stephens

- Provide direct clinical and administrative support to three high-volume providers, ensuring efficient patient flow and quality

- Monitored inventory levels of medical supplies.

-Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.

- Performed wound care, including suture and staple removal, dressing changes, EKG's and INR check

- Collaborated with providers to reinforce patient understanding of treatment plans and medications

- Collected and documented patient medical information such as blood pressure and weight.

- Sanitized, restocked, and organized exam rooms and medical equipment.

- Answered and directed phone calls, emails and in-person inquiries

- Provided administrative support to direct manger and physicians

- Managed calendars, scheduled meetings

- Kept updated procedure and policy manuals

- Assisted with human resources tasks such as updating employee files and submitting time-off requests

- Coordinated events such as The American Heart Walk and Annual Christmas Party

- Greeted and checked in members and guests, ensuring a positive first impression of the facility

- Processed membership sales and payments accurately

- Resolved member concerns quickly and professionally

- Scheduled personal training sessions and taught aerobic, step and spin classes

- Directed daily operations of a high-traffic fitness center & spa and fitness cafe

- Recruited, trained and supervised staff, including group fitness instructors, front desk and massage therapists

- Oversaw scheduling, payroll and evaluations

- Managed budgets

- Taught aerobic classes and personal training