Summary
Overview
Work History
Education
Skills
Timeline
Generic
Pamela Stiltner

Pamela Stiltner

Louisa,KY

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly and handle fast paced environment extremely well. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

11
11
years of professional experience

Work History

Certified Shift Manager

McDonald's of Louisa
Louisa, KY
06.2022 - Current
  • Followed procedures for safe food preparation, assembly, and presentation
  • Handled currency and credit transactions quickly and accurately
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Mastered point-of-service (POS) computer system for automated order taking
  • Resolved complaints promptly and professionally
  • Served as a team player and communicated frequently with all employees throughout the shift
  • Stood for extended periods of time and lifted up to 35 lbs. with ease
  • Lead a crew of 12-16 per shift
  • Delegated tasks to team members to ensure optimal workflow during each shift.
  • Enforced all health and safety regulations within the workplace environment.
  • Provided feedback on job performance as well as coaching opportunities when necessary.
  • Assessed reports and adjusted workflows to realign with targets.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Helped employees accomplish tasks during peak periods.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Calculated labor and equipment requirements and production specifications

DSP(Direct Support Professional)

Crossroads of Hope, Inc
Ashland, KY
11.2019 - 03.2022
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Recorded client status progress and challenges in logbooks and reports.
  • Drove clients to doctors' appointments and social outings.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Transported clients to doctor's appointments and errands.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed care plan and directions to administer medications.

Cook

Down Home Grill
12.2018 - 11.2019
  • Followed procedures for safe food preparation, assembly, and presentation
  • Maintained working knowledge of restaurant's policies and procedures
  • Provided assistance to prep cook and other kitchen staff as needed, especially during peak times
  • Stood for extended periods of time and lifted up to 35 lbs. with ease
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Carried pans and trays of food to and from work stations, stove, and refrigerator.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Office Assistant/Office Manager

Livy Tire and Auto(Formerly known as Quality Car Care)
Louisa, KY
09.2014 - 12.2018
  • Set up and managed paper or electronic filing systems, recorded information, updated paperwork, and maintained documents
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Maintained an organized filing system of paper documents and electronic files.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Answered telephones, directed calls, and took messages.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff setting priorities and goals.

Education

General Studies -

Wayne High School
Wayne, WV
05.1997

Health Occupations I And II - Health Sciences

Northern Wayne County Technical Vocational Center
Lavalette, WV
05.1997

Skills

  • Tech-Savvy
  • Extremely quick learner
  • Motivated team player
  • Problem solving
  • Hardworking and reliable

Timeline

Certified Shift Manager

McDonald's of Louisa
06.2022 - Current

DSP(Direct Support Professional)

Crossroads of Hope, Inc
11.2019 - 03.2022

Cook

Down Home Grill
12.2018 - 11.2019

Office Assistant/Office Manager

Livy Tire and Auto(Formerly known as Quality Car Care)
09.2014 - 12.2018

General Studies -

Wayne High School

Health Occupations I And II - Health Sciences

Northern Wayne County Technical Vocational Center

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