Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
CustomerServiceRepresentative

Pamela Strand

Alexandria,USA

Summary

Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Wellness and Enrichment Assistant

Edgewood Assisted Living
09.2024 - Current

Reservationist

Hampton by Hilton
11.2021 - 11.2023

Life Coach

Productive Alternatives
11.2023 - 05.2024
  • Established strong rapport with clients, fostering trusting and supportive coaching relationships.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.

Customer Service Representative

Corner Home Medical
02.2019 - Current
  • My responsibilities include customer service, faxing, scanning, sales. Answering phones.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

House Supervisor

Progressive Living Solutions, Inc.
08.2018 - 04.2019
  • I worked with high functioning challenged adults. My responsibilities included helping clients with ADL's. banking and responsible for all clients money and bill paying. I ordered and dispensed medications to all clients. Made weekly menus, grocery shopped and prepared meals. Completed monthly, quarterly, and yearly reports.

Home Health Aide

Comforcare Home Health Care
10.2015 - 07.2018
  • Assisting clients with ADL's , Taking clients to and from appointment. Assist clients with transferring from bed to chair..Cooking for clients. Light house keeping.

Developmental Specialist

South Shore Day Hab
10.2013 - 10.2015
  • I worked with mentally challenged adults..ADL's, Helped clients achieve set goals. Used Hoyer lifts on a daily basis. Assisted with P/T and O/T. Meal prep.

Education

High school or equivalent - Culinary Arts

South Shore Vocational Technical High School
Hanover, MA
06.1987

Skills

  • Home Health
  • HHA
  • Meal Preparation
  • Cooking
  • Hoyer Lift
  • Culinary Experience
  • Food Preparation
  • Caregiving
  • Kitchen Experience
  • Kitchen Management Experience
  • Restaurant Experience
  • POS
  • Dementia Care
  • Laundry
  • Retail Sales
  • Alzheimer's Care
  • Vital Signs
  • Banquet Experience
  • Menu Planning
  • Customer service
  • Cash register
  • Cash handling
  • Retail sales
  • Sales
  • Communication skills
  • Office experience

Certification

CPR Certification

Assessments

  • Home health aide skills — Proficient
  • October 2020
  • Providing care to patients in a home setting
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Wellness and Enrichment Assistant

Edgewood Assisted Living
09.2024 - Current

Life Coach

Productive Alternatives
11.2023 - 05.2024

Reservationist

Hampton by Hilton
11.2021 - 11.2023

Customer Service Representative

Corner Home Medical
02.2019 - Current

House Supervisor

Progressive Living Solutions, Inc.
08.2018 - 04.2019

Home Health Aide

Comforcare Home Health Care
10.2015 - 07.2018

Developmental Specialist

South Shore Day Hab
10.2013 - 10.2015

High school or equivalent - Culinary Arts

South Shore Vocational Technical High School

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Pamela Strand