PAMELA SUBIJANO

Assessed customer needs to recommend appropriate products or services.

Developed relationships with existing customers through follow-up communications.

Advised customers on promotions, sales procedures and strategies for maximizing results from company products.

Gave customers quotes based on potential sales.

Negotiated prices and sales contracts.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Performed needs analysis and presented options based on findings to help customers make decisions.

Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Reduced process lags by training employees on best practices and protocols.

Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Conducted market research to identify selling possibilities and evaluate customer needs.

Analyzed sales space capacities based on system parameters, securing high stock availability.

Replenished and arranged items to maintain appearance.

Drove sales of company products and services by meeting with customers using strategic and organized approach.

Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

Recognized security risks to properly handle situations.

Produced sales documents, finalized deals and filed records.

Listened to customer needs to identify and recommend best products and services.

Greeted and assisted customers to foster positive experiences.

• Received customer vehicles for service and parked them in designated areas.
• Performed minor maintenance services such as checking fluid levels, changing oil filters, and replacing windshield wipers.
• Assisted customers with loading and unloading items from their vehicles.
• Maintained inventory of detailing products and restocked shelves as needed.
• Checked tire pressure on customer vehicles and made recommendations for any necessary repairs or replacements.
• Inspected vehicle engines upon arrival to identify any potential issues or malfunctions.
• Prepared rental cars for customers who requested them while their own vehicle was being serviced.
• Provided shuttle service for customers when their vehicle was being serviced at the shop.
• Organized storage area containing all parts, tools, and other materials used by the mechanics.
• Reviewed repair orders with customers prior to beginning work on their vehicles so that they understood what services were being performed.
• Ensured that all paperwork associated with servicing a vehicle was properly filed away in its corresponding folder.
• Scheduled appointments for customers requiring auto body repair services.
• Drove vehicles to different areas of dealership to meet display standards.

• Loading packages into the truck and ensuring they are secure for transport.
• Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
• Maintaining records of deliveries using automated systems or logbooks.
• Delivering packages in a timely manner while adhering to all traffic laws and regulations.
• Providing customer service by answering questions, handling complaints, and resolving issues related to delivery services.
• Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
• Following all safety protocols while operating a motor vehicle during deliveries.
• Assisting with loading and unloading packages from trucks as needed.
• Stocking supplies such as forms, reports, and other documents in the vehicle at the beginning of each shift.
• Accurately completing paperwork associated with each delivery including invoices, manifests, bills of lading.
• Notifying supervisors if additional help is needed due to inclement weather conditions or large orders requiring multiple trips.
• Resolving customer disputes relating to damaged goods or incorrect orders promptly and professionally.
• Loaded and unloaded boxes and packages to move to and from vehicle.
• Using navigation apps such as Google Maps or Waze to determine optimal routes for efficient deliveries.
• Transported and safely delivered items to prevent damage or loss.
• Navigated routes with relevant map programs and GPS systems.
• Navigated route to customer locations using GPS maps.
• Carried heavy items from vehicle to customer building location.
• Drove delivery truck or van to transport orders.
• Inspected vehicle daily and reported issues to schedule maintenance and repairs.
• Demonstrated professionalism and positive attitude in customer interactions.
• Ensured confidentiality and security of delivered packages.
• Followed company policies and procedures for package handling and delivery.
• Collaborated with team members to improve delivery processes and efficiency.
• Utilized handheld devices for route navigation and package tracking.
• Maintained cleanliness and organization of delivery vehicle.
• Used problem-solving skills to address and navigate delivery challenges.
• Handled customer inquiries and resolved delivery issues promptly.
• Assisted in sorting and organizing packages for delivery at the warehouse.
• Maintained accurate records of deliveries and customer interactions.
• Loaded and unloaded delivery vehicles with packages efficiently.
• Managed time effectively to complete all scheduled deliveries.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.