Pamela Suchla
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Business Office Assistant
Mayo Clinic Health System
La Crosse, WI
03.2002 - 09.2016
- Created training materials for new hires on the company's procedures and policies.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Processed invoices, payments, and statements in a timely manner.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Responsible for entering customer payments into the accounting software system.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Verified cash, checks and other documents for accuracy.
- Answered phone and routed calls to appropriate team members.
- Organized paper filing system to maintain accurate records.
- Resolved customer complaints in a professional manner.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Monitored office supply inventory and placed online supply orders.
- Scheduled appointments and maintained employee appointment calendar using MS Outlook.
- Greeted visitors with friendly and professional demeanor and provided direction to appropriate party.
- Operated scanning equipment to scan records and verified accurate indexing and quality of scanned documents.
- Accepted and processed payments from customers in person and over telephone.
- Assisted in general accounting procedures and monitored accounts receivable, accounts payable and account reconciliation.
- Prepared bank deposits for daily cash receipts.
- Operated office equipment, such as copy machine, scanner and printer.
- Answered telephone calls from customers regarding billing inquiries or payment issues.
- Performed general office duties such as filing, photocopying, faxing and scanning documents.
- Answered telephones, directed calls, and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Inventoried and ordered materials, supplies and services.
- Reviewed purchase orders and invoices for accuracy.
- Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
- Reviewed and updated patient information, including address changes and insurance updates.
- Assisted with coding diagnosis and procedures for billing purposes.
- Provided customer service support to visitors, patients, families. in a friendly manner.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Registered patients for outpatient procedures and emergency services.
- Assisted with scheduling appointments based on provider availability.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
Education
Accounting
Western Technical College
La Crosse, WI05-2007
High School Diploma -
Galesville-Ettrick-Trempealeau High School
Galesville, WI06-1986
Skills
- File Organization
- Invoice Processing
- Inbound and Outbound Calling
- Product Knowledge
- Data Entry
- Credit Card Payment Processing
Timeline
Business Office Assistant
Mayo Clinic Health System
03.2002 - 09.2016
Accounting
Western Technical College
High School Diploma -
Galesville-Ettrick-Trempealeau High School
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