Pamela Sutphin
Whitakers,NC
Summary
Compassionate veterinary technician delivering high-quality patient care through effective multitasking and strong laboratory skills. Proven ability to manage time-sensitive tasks while maintaining exceptional customer service and educating clients on pet health.
Overview
36
36
years of professional experience
Work History
Veterinary Technician
Orchard Park Animal Hospital
White House, TN
01.1996 - Current
- Assisted in administering vaccinations and medications to pets under veterinary supervision.
- Educated pet owners on care practices, fostering better understanding of pet health needs.
- Collaborated with team members to maintain cleanliness and organization within the facility.
- Assisted in laboratory tasks, including sample collection and processing for diagnostic testing.
- Developed strong relationships with clients, enhancing communication regarding pet treatment plans.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Conducted diagnostic tests such as blood work and x-rays to aid in accurate diagnosis and treatment planning.
- Restrained animals to protect veterinarians from potential harm.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Inventory
Veterinary Assistant
Madison Veterinary Clinic
Madison, TN
03.1990 - 03.1997
- Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
- Maintained accurate medical records and documentation for patient history and treatment plans.
- Prepared surgical instruments and assisted in post-operative care for recovery of patients.
- Educated pet owners on proper care, nutrition, and vaccination schedules to enhance animal health.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Education
Certified Medical Assistant - Healthcare
Nashville College Of Medical Assistants
Madison, TNSkills
- Intravenous catheterization
- Medication administration
- Vaccine administration
- Medical history collection
- Diagnostic imaging
- Laboratory skills
- Pharmacy duties
- Client education
- Emergency and preventive care
- Supply restocking
- Euthanasia procedures
- Medical record-keeping
- Patient monitoring
- Medication dispensing
- Lab operations
- Sanitation protocols
- Urinalysis techniques
- Heartworm diagnostic testing
- Closed-chest CPR
Timeline
Veterinary Technician
Orchard Park Animal Hospital
01.1996 - Current
Veterinary Assistant
Madison Veterinary Clinic
03.1990 - 03.1997
Certified Medical Assistant - Healthcare
Nashville College Of Medical Assistants