Pamela Tafolla
Moreno Valley,CA
Summary
Looking for A Company within where iI can bring My 15yrs experience in Admistrative Assistant/ Sales and In home Caregiver and Customer service and learn and grow within I am Bilingual/Spanish read write and speak fluently.
Overview
18
18
years of professional experience
Work History
In Home Caregiver
Pam Health and Caregiver
Moreno Valley, CA
03.2015 - 01.2025
- Helped clients stay happy and healthy by providing mental and emotional support.
- Accompanied clients on errands or outings for shopping or leisure activities.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting and eating.
- Transported individuals to medical appointments and assisted with errands.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Documented client progress in charts and logbooks.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Provided patients and families with emotional support and instruction.
- Transported clients to medical appointments or recreational activities.
- Developed relationships with family members and caregivers of clients.
- Planned, prepared or served meals to patients according to prescribed diets.
- Ensured that all equipment used is properly functioning before use.
- Tracked and reported clients' progress based on observations and conversations.
Regional Sales Manager
CITI STAFFING SOLUTIONS
Orange, California
02.2007 - 08.2012
- Participated actively in industry conferences and seminars for knowledge sharing purpose.
- Negotiated contracts with distributors, vendors, retailers. in the region.
- Partnered closely with marketing team to ensure successful execution of promotional campaigns in the region.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Conducted regular market research to identify customer needs and preferences.
- Oversaw regional and local sales managers and staff.
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Hired and motivated high-performing sales team.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Organized trade shows, exhibitions, and other events to showcase products.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
- Directed and coordinated products, services and sales activities.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Recruited, trained, coached, mentored, and evaluated a team of regional sales representatives.
- Collaborated with product development team to create new products tailored to local markets.
- Established relationships with key accounts in the region through personal visits and phone calls.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
- Created promotional campaigns to increase sales in the region.
- Supported sales team members to drive growth and development.
- Developed strategies and plans for regional sales growth.
- Monitored competitor activities and analyzed pricing trends in the region.
Account Manager
SC Staffing Solution
Garden Grove, California
02.2012 - 07.2012
- Renewed existing accounts by building relationships with clients.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
- Managed multiple accounts simultaneously while meeting deadlines.
- Maintained accurate records of all customer interactions in the CRM system.
- Recruited, hired and trained new hires to optimize profitability.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Prepared monthly financial statements for each account.
- Operated register, handled cash and processed credit card transactions.
Education
Associate of Arts -
Riverside City College
Riverside, CA06-1992
High School Diploma -
Garfield High School
East Los Angeles, California 06-1988
Skills
- Emotional companionship
- First aid and safety
- Compassionate client care
- Client safety and first aid
- Client documentation
- Progress documentation
- Medication administration
- Mobility support
- Patient assistance
- Cooking
- Personal hygiene support
- Meal preparation
- Patient care
- Transportation services
- Housekeeping tasks
- Family communication
Timeline
In Home Caregiver
Pam Health and Caregiver
03.2015 - 01.2025
Account Manager
SC Staffing Solution
02.2012 - 07.2012
Regional Sales Manager
CITI STAFFING SOLUTIONS
02.2007 - 08.2012
Associate of Arts -
Riverside City College
High School Diploma -
Garfield High School