Pamela L. Taggart-Rice
Avon,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Ambulatory Associate
Rochester Regional Health
05.2022 - Current
- Triaging multiple line telephone calls to appropriate person or department
- Check in/out process of patients using Medent
- Conversion of Medent demographics to Epic database
Administrative Assistant
Medical Faculty Group, URMC
06.2021 - 05.2022
- Managed time and calendar for COO and Senior Director of Strategic and director or Patient Engagement.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Represented senior directors with University officials, government officials, external for profit and nonprofit agencies and corporations
- Compiles, edits, assembly and distribution of Agenda
- Project management including Telehealth intranet site.
Administrative Assistant
URMC
01.2017 - 06.2021
- Administrative support for Acute care and Inpatient Director, Ambulatory Director eParc Project Manager, of Data & Analytics, Senior Revenue Cycle
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Increased office participation in special events by creating newsletter for almost 600 employees with detailed calendars and other office updates.
Medical Secretary
SMH Primary Care-Hornell
01.2016 - 01.2017
- Triaging multiple line telephone calls
- Check in/out process of patients
- Scheduling outpatient testing and rehabilitation appointments
- Obtaining prior authorizations from insurance companies
- Training staff of Epic system for onboarding to URMC
Medical Secretary
Strong Memorial Hospital
10.1997 - 06.2014
- Kevin Walter, MD Neuro-Oncology Surgeon, Medical Director of Neurosurgery
- David Mitten, MD Orthopedic Hand & Plastic Surgeon
- Lead APR, Wilmont Cancer Center
- Triaging up to 100 calls a day on multiple line telephone
- Scheduling outpatient testing and rehabilitation appointments
- Obtaining prior authorizations via website
- Managing Surgical coordination between patients, OR and insurance companies for up to 20 surgeries a day.
- Coordination of residents for clinic and surgical schedules
- Coordination of five regional offices
- Data collection & maintenance of University tumor board database with board consisting of surgeons, oncologists, radiation oncologists and pathologists
- Managed master calendar for providers to provide optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Greeted patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance
- Medical coding and billing tasks.
Assistant Manager
Ponderosa Steakhouse
02.1992 - 11.1993
- Placed orders with vendors
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managerial paperwork including daily, weekly, monthly inventory, and payroll
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
B.A.S. degree - Organizational Management
Roberts Wesleyan College
Rochester, NY2002
A.A.S. degree - Business Administration
State University of NY at Alfred
Alfred, NY1991
Junior Accounting diploma - undefined
Bryant & Stratton Business Institute
Rochester, NY1988
Skills
- Negotiation and Conflict Resolution
- Client Guidance
- Crisis Communications
- Media Programming
- Policy Implementation
- Data Analytics
- Scheduling and Coordinating
- Practice Operations Management
- Corporate Communication
- Payment Scheduling and Collection
- Referral Arrangements
- Patient Scheduling
- Insurance Authorizations
- Scheduling Tests and Procedures
- Calendar and Appointment Management
Additional Information
- SPECIAL SKILLS Notary Public Commissioned in Monroe County, State of New York
Timeline
Ambulatory Associate
Rochester Regional Health
05.2022 - Current
Administrative Assistant
Medical Faculty Group, URMC
06.2021 - 05.2022
Administrative Assistant
URMC
01.2017 - 06.2021
Medical Secretary
SMH Primary Care-Hornell
01.2016 - 01.2017
Medical Secretary
Strong Memorial Hospital
10.1997 - 06.2014
Assistant Manager
Ponderosa Steakhouse
02.1992 - 11.1993
B.A.S. degree - Organizational Management
Roberts Wesleyan College
A.A.S. degree - Business Administration
State University of NY at Alfred
Junior Accounting diploma - undefined
Bryant & Stratton Business Institute
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