Summary
Overview
Work History
Skills
Timeline
Generic

Pamela Takayama

Willow Spring,AZ

Summary

Hardworking and reliable retail worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments.

Overview

30
30
years of professional experience

Work History

Store Associate

Dad's Quik Mart
Sparks, NV
03.2023 - 07.2024
  • Stocked shelves with merchandise and maintained inventory levels.
  • Ensured the cleanliness and tidiness of the store.
  • Assisted with loading and unloading deliveries from vendors.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Adhered to safety regulations when handling hazardous materials.
  • Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
  • Coordinated shipments between stores and vendors as needed.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.

Store Associate

99 Cent Store
Sparks, NV
08.2022 - 03.2023
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Maintained attractive merchandise displays to maximize purchases.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Fulfillment Center Associate

Amazon
Reno, NV
10.2021 - 07.2022
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Selected products and items from shelves and pallets for customer orders.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Labeled boxes and placed in outbound collection areas.
  • Limited damage to products and orders by using care when choosing items.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Achieved productivity and accuracy standards to meet company guidelines.
  • Accepted, processed and quickly filled orders.
  • Pulled merchandise to fulfill orders to specification.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Reported damaged products or safety hazards to immediate supervisor.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Marked and labeled containers with accurate shipping information to prevent delays.

Assistant Store Manager

Jacksons Food Stores Inc.
Reno, NV
07.2014 - 12.2020
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .

Cashier

Reed, Inc
Elko, NV
07.2012 - 06.2014
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Received payments for purchases and issued receipts.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Operated cash register, collected payments and provided accurate change.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Galena Market

Kent Sweet
Reno, NV
01.1995 - 07.2000
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Increased customer base and market share by promoting product through diverse channels.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Cross-trained in every store role to maximize operational knowledge.

Skills

  • ID verification
  • Issue resolution
  • Customer assistance
  • Loss prevention
  • Product recommendations
  • POS systems
  • Security monitoring
  • Customer order recording
  • Scanner operations
  • Customer greeting
  • Coin counting
  • Merchandise restocking
  • Cash management
  • Cash register operation
  • Credit and cash transactions
  • Staff mentoring
  • Payment processing
  • Cash drawer balancing
  • Liquor regulations and compliance
  • Boxing and labeling
  • Merchandise restock
  • RF scanning devices
  • Quality control
  • Dependable and reliable
  • Product organization

Timeline

Store Associate

Dad's Quik Mart
03.2023 - 07.2024

Store Associate

99 Cent Store
08.2022 - 03.2023

Fulfillment Center Associate

Amazon
10.2021 - 07.2022

Assistant Store Manager

Jacksons Food Stores Inc.
07.2014 - 12.2020

Cashier

Reed, Inc
07.2012 - 06.2014

Galena Market

Kent Sweet
01.1995 - 07.2000

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Pamela Takayama