Pamela Talbot
Poplar Bluff,Mo.
Summary
Results-driven Project Manager with solid background in coordinating and managing all aspects of service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization.
Overview
31
31
years of professional experience
Work History
Service Coordinator
Progress Residential Services/Insight Global
Scottsdale`, AZ
08.2022 - 12.2022
- I was responsible for answering 30-40 inbound calls per day to assist with work order requests for current home renters
- I would gather the information needed such as the category and subcategory of the requests, as well as availability for maintenance technician to fix these requests
- At times I was responsible for troubleshooting issues such as smoke detectors, alarms, breaker panels, shutting off water at main, etc
- I used Salesforce to gather/document this information and send these requests to the scheduling team to follow up
- I was also responsible for determining as needed escalation to the appropriate departments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Volunteer Work
All Hands and Hearts Smart Response, Inc.
09.2019 - 04.2020
- I volunteered during times of disasters rebuilding schools and homes
- In Florida I was responsible as a Team Leader, overseeing on an average of 6 volunteers replacing roof and or tarping, removing damaged drywall, flooring, damaged cabinetry, plumbing, fixtures and completing mold abatement
- I was on this project for 3 months from Sept through Nov
- Of 2019
- In Marsh Harbor as a Project Manager/Team Leader I was responsible for overseeing and average of 20 volunteers rebuilding St
- Francis School
- This project was a total renovation of classrooms, bathrooms, plumbing, electrical, building custom cabinetry in each classroom, painting interior and exterior, reglazing windows in each classroom, installing a new roof, stucco repair, concrete repair throughout exterior
- I was on this project from Nov
- 2019 through April 2020
- Unfortunately, Covid hit and all projects around the world had to shut down
- While on the project in Marsh Harbor I was awarded Woman of The Year.
Owner/Manager
Initial Secure, Inc. and Nationwide Property Services Inc.
Las Vegas, NV
08.1998 - 12.2017
- Initial Secure, Inc
- My company built custom homes for high profile clients ranging from 5,000sqft up to 13,000sqft
- Built custom home for the Parade of Homes for 4 years in which I took 1st place one year and 2nd place another year
- Along with residential we built commercial buildings/offices along with remodeling
- At the time I also had my Realtors License along with my General Contractor License which allowed me to sell land to my clients
- Nationwide Property Services, Inc
- Worked for banks, realtors and code enforcement in 11 states doing FHA, VA and Conventional foreclosures and OREO's along with curing violations with code enforcement
- I had at any given time 90 crews throughout the United States
- Our services included inspections, lock changes, evictions, rehabbing, roofing, winterizations, flooring, carpentry, reglazing/new windows, plumbing repairs, electrical repairs, painting, landscaping, quality assurance, obtain permits as needed, etc
- Each job would require taking before, during and after photos
- I was responsible for writing work orders and emailing and or in person to crews, generating bids to provide to each client along with updating each work order to their websites, uploading audited photos and invoicing to their websites
- We would meet with the police and or sheriff's officer at properties during evictions, we managed on average 4,500 properties a week during the height of the housing market crash and approximately 2,500 a week after crash
- On the inspection side we averaged 8,000 a week.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and developed team members to build human capital.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Raised property accuracy and accountability by creating new automated tracking method.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Collections Representative
Discover
01.1992 - 12.1993
- I worked in the call center speaking with card members regarding their past due accounts and making payment arrangements
- I started in 30 days past due and quickly was promoted to charge off department.
Education
BA in accounting -
University of Phoenix
01.2002
Poplar Bluff Sr High School
01.1973
Skills
- Progect Management
- Accounting
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Goal Setting
- Proficiency in Office programs
- Resource Utilization
- Record preparation
- Analytical Thinking
- Process Improvement
- Process Analysis
- Issue Research
- Team Leadership
- Individualized service plans
- Service monitoring and evaluation
- Needs Assessment
- Project Planning
- Audit reporting
- Idea Development and Brainstorming
- Data Analysis
- Program Evaluation
- Disaster Recovery Planning
- Project restructuring
- Paperwork preparation
- Document coordination
- Tracking spreadsheets
- Software Knowledge
- Administrative Support
- Time tracking
- Logistics Management
- Schedule Maintenance
- Administrative expertise
- Task monitoring
- Database entry
- Billing and Invoicing
- Information Gathering
- Scheduling and calendar management
- Client Relationships
- Schedule Management
- File Management
- Quality Assurance
- Team Support
- Project Management
- Telephone Etiquette
- Meeting Scheduling
- Research abilities
- Documentation Management
- Spreadsheet development
- Database Administration
- Project regulations
- Operations Support
- Vendor oversight
- Creative Thinking
- Detail Oriented
- Relationship Building
- Phone and Email Etiquette
- Work Planning and Prioritization
- Customer Relationship Management
- Conflict Resolution
- Staff Management
- Documentation And Reporting
- Performance monitoring
- Budget Control
- Cost Analysis
- Status Updates
- Vendor Selection
Owner Manager
- Initial Secure, Inc. and Nationwide Property Services Inc., Las Vegas, NV, 08/01/98, 12/01/17, Initial Secure, Inc. my company built custom homes for high profile clients ranging from 5,000sqft up to 13,000sqft. Built custom home for the Parade of Homes for 4 years in which I took 1st place one year and 2nd place another year. Along with residential we built commercial buildings/offices along with remodeling. At the time I also had my Realtors License along with my General Contractor License which allowed me to sell land to my clients. Nationwide Property Services, Inc. worked for banks, realtors and code enforcement in 11 states doing FHA, VA and Conventional foreclosures and OREO's along with curing violations with code enforcement. I had at any given time 90 crews throughout the United States. Our services included inspections, lock changes, evictions, rehabbing, roofing, winterizations, flooring, carpentry, reglazing/new windows, plumbing repairs, electrical repairs, painting, landscaping, quality assurance, obtain permits as needed, etc. Each job would require taking before, during and after photos. I was responsible for writing work orders and emailing and or in person to crews, generating bids to provide to each client along with updating each work order to their websites, uploading audited photos and invoicing to their websites. We would meet with the police and or sheriff's officer at properties during evictions, we managed on average 4,500 properties a week during the height of the housing market crash and approximately 2,500 a week after crash. On the inspection side we averaged 8,000 a week. Below you will see more detail:
- Obtained building and specialty permits from local jurisdictional agencies.
- Performed regular job site inspections to provide any direction that may be needed.
- Conducted weekly production and operations meetings.
- Safety Inspections
- Progress Reports
- Warranty repairs
- Oversaw the entire building turnover process, while enhancing communication between all contractors, employees, vendors, inspectors.
- Technical assistance to service providers
- Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.
- Met with inspectors throughout project of construction.
- Avoided construction delays unrelated to weather by efficiently following through with all site inspections promptly.
- Scheduled all contractors and materials for delivery.
- Trained all onsite employee's members.
- Project Manager
- Management skills
- Cost control
- On-site Personnel Safety
- Building Codes
- Effective communication
- Change order request.
- Accounting
- Collections
- Microsoft Word
- Excel
- Adobe
- Microsoft 365
- Data entry
- Quick books
- Customer service
- Compliance with all state and local codes
Collections Representative
Discover, Salt Lake City, UT, 01/01/92, 12/01/93, I worked in the call center speaking with card members regarding their past due accounts and making payment arrangements. I started in 30 days past due and quickly was promoted to charge off department. I was awarded several cash payments for my performance monthly along with employee of the month several times.
Awards
- Contractor of the year in 2002, 2003, 2005, 2009
- Woman of the Year 2020
Volunteer Experience
All Hands and Hearts Smart Response, Inc., Panama City, FL, 09/01/19, 04/01/20, I volunteered during times of disasters rebuilding schools and homes. In Florida I was responsible as a Team Leader, overseeing on an average of 6 volunteers replacing roof and or tarping, removing damaged drywall, flooring, damaged cabinetry, plumbing, fixtures and completing mold abatement. I was on this project for 3 months from Sept through Nov. of 2019. In Marsh Harbor as a Project Manager/Team Leader I was responsible for overseeing and average of 20 volunteers rebuilding St. Francis School. This project was a total renovation of classrooms, bathrooms, plumbing, electrical, building custom cabinetry in each classroom, painting interior and exterior, reglazing windows in each classroom, installing a new roof, stucco repair, concrete repair throughout exterior. I was on this project from Nov. 2019 through April 2020. Unfortunately, Covid hit and all projects around the world had to shut down.
While on the project in Marsh Harbor I was awarded Woman of The Year.
Timeline
Service Coordinator
Progress Residential Services/Insight Global
08.2022 - 12.2022
Volunteer Work
All Hands and Hearts Smart Response, Inc.
09.2019 - 04.2020
Owner/Manager
Initial Secure, Inc. and Nationwide Property Services Inc.
08.1998 - 12.2017
Collections Representative
Discover
01.1992 - 12.1993
BA in accounting -
University of Phoenix
Poplar Bluff Sr High School
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