Pamela Taylor
Buffalo,NY
Summary
Enthusiastic Global Mobility Relationship Manager with 25 years of HR experience. Skilled in liaising with Senior Executives, HR Business Partners, vendors, and employees. Strong time management and detail-oriented in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Global Mobility Relationship Manager
HSBC Technology & Services
Buffalo, NY
04.2000 - 06.2024
- Built and sustained strong client relationships to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Assisted in the development of global mobility policies and procedures.
- Analyzed international assignments to ensure compliance with local laws and regulations.
- Provided guidance on tax, social security, immigration, payroll, and other related issues.
- Coordinated relocation services for expatriates and their families.
- Managed the administration of long-term and short-term international assignment packages including salary calculations, allowances, taxes, housing costs.
- Developed cost estimates for international transfers and provided budgeting advice to stakeholders.
- Collaborated closely with external suppliers such as immigration lawyers or consultants to secure visas and work permits for assignees in a timely manner.
- Maintained up-to-date records of all international assignments
- Advised HR teams on policy matters related to global mobility initiatives.
- Evaluated repatriation processes and reviewed repatriation packages according to company standards.
- Prepared reports on global mobility data such as number of employees transferred per year or region, average duration of assignments.
- Enforced regulatory policies and procedures across different teams and programs.
Senior Human Resources Assistant
HSBC Technology & Services
Buffalo, NY
01.1995 - 04.2000
- Coordinated onboarding activities for new employees, such as orientation sessions and providing necessary documents.
- Reviewed job applications and resumes to identify qualified candidates for open positions.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Maintained human resources records by processing applications and resumes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Education
Bachelor of Science - Health Care Administration, Minor in Business
St. John's University
Jamaica, NY05-1986
Skills
- Relationship Management
- Policy Management
- Customer Relationships
- Customer Service
- Effective customer communication
- Written and verbal communication
References
References available upon request.
Timeline
Global Mobility Relationship Manager
HSBC Technology & Services
04.2000 - 06.2024
Senior Human Resources Assistant
HSBC Technology & Services
01.1995 - 04.2000
Bachelor of Science - Health Care Administration, Minor in Business
St. John's University
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