Pamela Taylor
Mobile Fleet
Mullins,SC
22
years of professional experience
Self-motivated Shipping and Receiving Clerk with extensive experience in quality control and logistics. Proven track record of improving operational efficiency by implementing effective systems and maintaining high standards of compliance and customer satisfaction.
Work History
Shipping and Receiving Clerk
2 Years 10 Months- Inspected incoming shipments for accuracy, quality, and compliance with specifications.
- Coordinated shipping schedules with carriers to optimize delivery timelines and reduce delays.
- Assisted in training new staff on shipping procedures and safety protocols to enhance team performance.
- Implemented labeling system for inventory organization, improving retrieval times by standardizing practices.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unload goods from trucks and containers.
Quality Control Technician / Customer Service
19 Years 6 Months- Developed and maintained documentation for quality standards and compliance audits.
- Utilized statistical process control tools to monitor production efficiency and quality metrics.
- Maintained quality documentation and records for conformance with relevant standards.
- Inspected raw materials and finished products to verify quality and Disposed of items that did not meet safety requirements.
- Performed thorough inspections of incoming materials and outgoing products.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Proposed corrective actions to address recurring quality issues.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Reduced customer complaints by proactively addressing potential issues before products left the facility.
- Developed and maintained comprehensive knowledge of products to provide accurate information to customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma
Skills
Shipping and receiving
Self-motivated
Teamwork and cooperation
Package handling
Time management
Self-starter
Timeline
Shipping and Receiving Clerk
Mobile Fleet
10.2023 - CurrentRead More
Quality Control Technician / Customer Service
Multi Tech Ind
04.2004 - 10.2023Read More
Mullins High School
High School Diploma
Read More