Pamela Thatcher
Caldwell,ID
Summary
Motivated professional who has years of experience. I have worked closely with Medical Directors, Clinical Directors, Director of Nursing, Pharmacists, Case Managers and Intake Specialists. I am proficient with most EHR systems, Availity, Epic, Dayforce, Microsoft Office, Excel, Zoom, Powerpoint, Accounts Payable, and Sharepoint.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant Nursing/Clinical Assistant
Idaho Youth Ranch Residential Center
Caldwell, Idaho
09.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed patient records, including medical history and test results.
- Answered phones and responded to inquiries from patients or family members.
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
- Documented patient visits in Electronic Medical Record system.
- Assisted in scheduling appointments for patients in a timely manner.
- Responded effectively to sensitive inquiries or complaints.
- Streamlined administrative tasks to successfully accomplish organizational objectives and boost office effectiveness.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Customer Service Representative
TriGuard Pest Control
Caldwell, Idaho
05.2022 - 05.2023
- Maintained knowledge of company products, policy, and procedures to give the customer a positive experience.
- Delivered personalized customer service relating to questions and promptly resolved all problems on customer accounts, and excelled at both incoming and outgoing calls.
- Scheduled appointments, assisted technicians when they called in, audited routes, made routes, and called customers for appointment reminders.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
Patient Access Specialist
Eugene Eyecare
Eugene, Oregon
02.2022 - 04.2022
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Maintained accurate records of patient registration information in electronic health record system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Ensured all required forms were completed accurately prior to patient visit.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Demonstrated knowledge of coding systems used in healthcare setting for reimbursement purposes.
Private Home Caregiver
Self-employed
Reedsport, Oregon
09.2018 - 12.2020
- Administered medications as prescribed by a physician and monitored the client's response to medication.
- Assisted with meal preparation according to dietary restrictions and preferences.
- Maintained accurate records of services provided and reported any changes in client condition to supervisor or family members.
- Monitored vital signs such as temperature, pulse rate and respiration rate when required.
- Provided emotional support for clients facing difficult life situations or health concerns.
- Collaborated with other healthcare professionals to ensure that quality care was provided at all times.
- Responded quickly in emergency situations while remaining calm under pressure.
Education
Some College (No Degree) -
Folsom Lake College
Folsom, CASkills
- Quality Assurance
- Strong Organizational Skills
- Attention to Detail in Documentation and Recordkeeping
- Effective Strategic Planning
- Technical Support
- Knowledge of Healthcare System and Medical Terminology
- Problem Solving
- Leadership
- Strong Digital Literacy Skills
- Multitasking and prioritization
Certification
- Therapeutic Crisis Intervention
- Collaborative Problem Solving
References
References available upon request.
Timeline
Administrative Assistant Nursing/Clinical Assistant
Idaho Youth Ranch Residential Center
09.2023 - Current
Customer Service Representative
TriGuard Pest Control
05.2022 - 05.2023
Patient Access Specialist
Eugene Eyecare
02.2022 - 04.2022
Private Home Caregiver
Self-employed
09.2018 - 12.2020
- Therapeutic Crisis Intervention
- Collaborative Problem Solving
Some College (No Degree) -
Folsom Lake College
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