Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Pamela Thatcher

Caldwell,ID

Summary

Motivated professional who has years of experience. I have worked closely with Medical Directors, Clinical Directors, Director of Nursing, Pharmacists, Case Managers and Intake Specialists. I am proficient with most EHR systems, Availity, Epic, Dayforce, Microsoft Office, Excel, Zoom, Powerpoint, Accounts Payable, and Sharepoint.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant Nursing/Clinical Assistant

Idaho Youth Ranch Residential Center
Caldwell , Idaho
09.2023 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed patient records, including medical history and test results.
  • Answered phones and responded to inquiries from patients or family members.
  • Worked collaboratively with other healthcare professionals to provide quality care for patients.
  • Documented patient visits in Electronic Medical Record system.
  • Assisted in scheduling appointments for patients in a timely manner.
  • Responded effectively to sensitive inquiries or complaints.
  • Streamlined administrative tasks to successfully accomplish organizational objectives and boost office effectiveness.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Incorporated outside records into charts and EHR.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.

Customer Service Representative

TriGuard Pest Control
Caldwell , Idaho
05.2022 - 05.2023
  • Maintained knowledge of company products, policy, and procedures to give the customer a positive experience.
  • Delivered personalized customer service relating to questions and promptly resolved all problems on customer accounts, and excelled at both incoming and outgoing calls.
  • Scheduled appointments, assisted technicians when they called in, audited routes, made routes, and called customers for appointment reminders.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.

Patient Access Specialist

Eugene Eyecare
Eugene , Oregon
02.2022 - 04.2022
  • Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
  • Maintained accurate records of patient registration information in electronic health record system.
  • Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
  • Ensured all required forms were completed accurately prior to patient visit.
  • Performed data entry tasks associated with registrations such as entering demographic data into system database.
  • Demonstrated knowledge of coding systems used in healthcare setting for reimbursement purposes.

Private Home Caregiver

Self-employed
Reedsport , Oregon
09.2018 - 12.2020
  • Administered medications as prescribed by a physician and monitored the client's response to medication.
  • Assisted with meal preparation according to dietary restrictions and preferences.
  • Maintained accurate records of services provided and reported any changes in client condition to supervisor or family members.
  • Monitored vital signs such as temperature, pulse rate and respiration rate when required.
  • Provided emotional support for clients facing difficult life situations or health concerns.
  • Collaborated with other healthcare professionals to ensure that quality care was provided at all times.
  • Responded quickly in emergency situations while remaining calm under pressure.

Education

Some College (No Degree) -

Folsom Lake College
Folsom, CA

Skills

  • Quality Assurance
  • Strong Organizational Skills
  • Attention to Detail in Documentation and Recordkeeping
  • Effective Strategic Planning
  • Technical Support
  • Knowledge of Healthcare System and Medical Terminology
  • Problem Solving
  • Leadership
  • Strong Digital Literacy Skills
  • Multitasking and prioritization

Certification

  • Therapeutic Crisis Intervention
  • Collaborative Problem Solving

References

References available upon request.

Timeline

Administrative Assistant Nursing/Clinical Assistant

Idaho Youth Ranch Residential Center
09.2023 - Current

Customer Service Representative

TriGuard Pest Control
05.2022 - 05.2023

Patient Access Specialist

Eugene Eyecare
02.2022 - 04.2022

Private Home Caregiver

Self-employed
09.2018 - 12.2020
  • Therapeutic Crisis Intervention
  • Collaborative Problem Solving

Some College (No Degree) -

Folsom Lake College
Pamela Thatcher