Motivated professional who has years of experience. I have worked closely with Medical Directors, Clinical Directors, Director of Nursing, Pharmacists, Case Managers and Intake Specialists. I am proficient with most EHR systems, Availity, Epic, Dayforce, Microsoft Office, Excel, Zoom, Powerpoint, Accounts Payable, and Sharepoint.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Processed invoices for payment using accounting software applications.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Managed patient records, including medical history and test results.
Answered phones and responded to inquiries from patients or family members.
Worked collaboratively with other healthcare professionals to provide quality care for patients.
Documented patient visits in Electronic Medical Record system.
Assisted in scheduling appointments for patients in a timely manner.
Responded effectively to sensitive inquiries or complaints.
Streamlined administrative tasks to successfully accomplish organizational objectives and boost office effectiveness.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Incorporated outside records into charts and EHR.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Customer Service Representative
TriGuard Pest Control
Caldwell, Idaho
05.2022 - 05.2023
Maintained knowledge of company products, policy, and procedures to give the customer a positive experience.
Delivered personalized customer service relating to questions and promptly resolved all problems on customer accounts, and excelled at both incoming and outgoing calls.
Scheduled appointments, assisted technicians when they called in, audited routes, made routes, and called customers for appointment reminders.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Developed strong relationships with customers by providing personalized assistance and support.
Patient Access Specialist
Eugene Eyecare
Eugene, Oregon
02.2022 - 04.2022
Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
Maintained accurate records of patient registration information in electronic health record system.
Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
Ensured all required forms were completed accurately prior to patient visit.
Performed data entry tasks associated with registrations such as entering demographic data into system database.
Demonstrated knowledge of coding systems used in healthcare setting for reimbursement purposes.
Private Home Caregiver
Self-employed
Reedsport, Oregon
09.2018 - 12.2020
Administered medications as prescribed by a physician and monitored the client's response to medication.
Assisted with meal preparation according to dietary restrictions and preferences.
Maintained accurate records of services provided and reported any changes in client condition to supervisor or family members.
Monitored vital signs such as temperature, pulse rate and respiration rate when required.
Provided emotional support for clients facing difficult life situations or health concerns.
Collaborated with other healthcare professionals to ensure that quality care was provided at all times.
Responded quickly in emergency situations while remaining calm under pressure.
Education
Some College (No Degree) -
Folsom Lake College
Folsom, CA
Skills
Quality Assurance
Strong Organizational Skills
Attention to Detail in Documentation and Recordkeeping
Effective Strategic Planning
Technical Support
Knowledge of Healthcare System and Medical Terminology