Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Pamela Thomas

Amboy,IL

Summary

Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to Executive and Board of Directors. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.

Overview

10
10
years of professional experience

Work History

Executive Assistant & Youth Program Specialist

Teen Turf Inc.
Amboy, IL
12.2019 - 08.2024
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Watched, tutored, and developed student programs in afterschool and summer programs.
  • Answered telephone calls from customers or parents providing assistance where necessary.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Greeted kids and parents warmly upon arrival at the youth building premises.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Maintained confidential records and files related to executive operations.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Leveraged word processing software to create proposals, letters and memos.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.

Gate Assistant

Woodhaven Association
Sublette, IL
06.2014 - 08.2023
  • Provided accurate information about products and services to customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed positive relationships with customers through friendly interactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Collected deposits or payments and arranged for billing.
  • Mentored junior team members and managed employee relationships.
  • Scheduled meetings, appointments and travel arrangements for staff members.

Education

Bachelor of Arts - Communicative Disorders

California State University Northridge
Northridge, CA
05-1996

Skills

  • Staff Management
  • Administrative Support
  • Meeting planning
  • Report Writing
  • Technical Support
  • Database Management

Affiliations

  • Reading
  • Gardening
  • Volunteerism

Languages

Spanish
Limited

Timeline

Executive Assistant & Youth Program Specialist

Teen Turf Inc.
12.2019 - 08.2024

Gate Assistant

Woodhaven Association
06.2014 - 08.2023

Bachelor of Arts - Communicative Disorders

California State University Northridge

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Pamela Thomas