Pamela Thomas
Camden,MS
Summary
With three years of experience as a Patient Service Representative, I have advanced my career to the role of Patient Referral Coordinator. Alongside my expertise in patient care, I possess additional skills in typing, Epic training, and ECW training. Through dedication and commitment, I consistently provide exceptional service and support to patients.
Overview
21
21
years of professional experience
Work History
Patient Referral Coordinator
Mississippi Center for Advanced Medicine
12.2017 - Current
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
- Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Service Representative
University of Mississippi Medical Center
07.2003 - 11.2017
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Trained new staff on filing, phone etiquette and other office duties.
Education
Associates Of Art - Business Administration
Hinds Community College
Utica05.1989
Skills
- Maintaining confidentiality
- Follow-up coordination
- Scheduling appointments
- Insurance verification
- Medical terminology
- Data entry proficiency
- Attention to detail
- HIPAA compliance
- Verbal and written communication
- Patient documentation
- Patient registration
- Payment collection
- Medical data collection
- Proficient in software
- HIPAA protocol adherence
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Excellent communication
- Active listening
- Organizational skills
- Detail-oriented
- Insurance verifying
Timeline
Patient Referral Coordinator
Mississippi Center for Advanced Medicine
12.2017 - Current
Patient Service Representative
University of Mississippi Medical Center
07.2003 - 11.2017
Associates Of Art - Business Administration
Hinds Community College
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