Pamela Thompson
Summary
Possess strong business acumen with cross-functional exposure to problem solving, decision making, planning, developing, organizing, and achieving desired goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
23
23
years of professional experience
Work History
Supervisor, Credit & Collections
Philadelphia Gas Works
01.2008 - Current
- Supervise a team of 20 employees in several areas of Collections (Residential & Commercial): matters pertaining to Liens & Judgments, Bankruptcy, Settlements, Collection Agencies & Sheriff Sales; staff training and quality assurance; performance standards, develop staff by providing coaching and expectations, accuracy of daily attendance; coordinate daily work assignments for staff
- Respond to escalated inquiries from internal and external customers
- Responsible for creating and updating departmental business processes and policies
- Represent PGW in court and provide testimony as necessary
- Provide daily, monthly, & annual reporting
- Meet with union representative to resolve escalated issues pertaining to personnel.
Coordinator of Collections, Liens, Settlements, Bankruptcies
Philadelphia Gas Works
01.2007 - 01.2008
- Assist supervisor in matters pertaining to Liens & Judgments, Bankruptcy, Settlements, Collection Agency, & Sheriff Sales
- Coordinate daily work assignments for staff, based on workflow studies and reporting
- Resolution of workload problems, by identifying and communicating solutions
- Maintain rapport with departmental heads by arranging contacts, researching, and developing new services and methods of operations
- Respond at a high level to inquiries from internal and external customers
- Represent PGW in court and provide testimony as necessary
- Handle staff training and quality assurance
- Negotiate short payoffs
- Provide daily, monthly, & annual reporting.
Sr. HELOC Default Representative
PHH Mortgage f/k/a Cendant Mtg.
01.2001 - 01.2007
- Overseeing bankruptcy, foreclosure, and collections representatives to ensure investor guidelines are met timely
- Monitoring attorney performance and timeline management of the HELOC portfolio within the foreclosure workstations
- Adhering to state regulated timeline compliance for investors and government agencies
- Handle escalated calls from clients, in reference to bankruptcy and foreclosure issues
- Review and prepare status and possible portfolio exposure to investors.
Education
Bachelor of Science Business Administration (Management) -
Peirce College
Skills
- Strategic Planning
- Process Improvement
- Staff Management
- Inventory Control
- Leadership Abilities
- Budget Management
- Customer Service
- Processes and Procedures
Affiliations
Delta Mu Delta, International Honor Society in Business
Special Training
- Tableau
- Visio 2003
- Microsoft Office
- LMS (Lien Management System)
- BCCS
- AIMS
- Envision Centricity
Timeline
Supervisor, Credit & Collections
Philadelphia Gas Works
01.2008 - Current
Coordinator of Collections, Liens, Settlements, Bankruptcies
Philadelphia Gas Works
01.2007 - 01.2008
Sr. HELOC Default Representative
PHH Mortgage f/k/a Cendant Mtg.
01.2001 - 01.2007
Bachelor of Science Business Administration (Management) -
Peirce College
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