Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamela Tilden

Cartersville,GA

Summary

Proven Certified Pharmacy Technician with a track record of enhancing patient care and satisfaction at Wal-Mart Pharmacy. Excelled in medication dispensing and insurance billing, leveraging problem-solving skills to resolve billing and prescription discrepancies efficiently. Demonstrated commitment to accuracy and service quality, significantly contributing to pharmacy operations. Accomplished and certified Pharmacy Technician with over [Number] years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Wal-Mart Pharmacy
04.2003 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Temp Worker

TRC Staffing
06.2002 - 03.2003
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Assisted with data entry projects, ensuring accuracy and timely completion of essential documents for multiple employers.
  • Exhibited excellent communication skills while interacting with clients, colleagues, and supervisors across different industries.
  • Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
  • Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.

Education

No Degree - Food Services Management

Chattahoochee Technical College
Marietta, GA

High School Diploma -

Elk Grove High School
Elk Grove Village, IL
06.1989

Skills

  • Problem-solving skills
  • Insurance Billing
  • HIPAA Regulations
  • Medication Dispensing
  • Filling Prescriptions
  • Pharmaceutical Calculations
  • Prescription Interpretation
  • Drug storage procedures
  • Insurance Verification
  • Pharmacy Law Compliance
  • Prescription Verification
  • Certified Pharmacy Technician (CPhT)

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • Registered Pharmacy Technician - State Boards of Pharmacy.

Timeline

Certified Pharmacy Technician

Wal-Mart Pharmacy
04.2003 - Current

Temp Worker

TRC Staffing
06.2002 - 03.2003

No Degree - Food Services Management

Chattahoochee Technical College

High School Diploma -

Elk Grove High School

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Pamela Tilden