Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic
Pamela Tolbert

Pamela Tolbert

K-9 Trainer / Pet Groomer
Johnstown,CO

Overview

13
13
years of professional experience
15
15

Certifications

Work History

Dog Groomer

Dog Country Grooming
08.2024 - Current
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
  • Fed, walked and bathed animals.
  • Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
  • Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
  • Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Increased client retention through effective communication and understanding of pet owner preferences.
  • Collaborated with team members to share knowledge and improve overall service quality.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for behavioral problems and signs of health issues.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Educated visitors and staff on proper animal care and handling.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Dog Handler

K-9 Companion
Denver, Colorado
09.2011 - 07.2022
  • Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
  • Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
  • Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
  • Managed up to 115 dogs of varying breeds and sizes, providing attentive care.
  • Managed up to Number dogs of varying breeds and sizes, providing attentive care.
  • Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
  • Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
  • Reduced instances of behavioral issues among dogs by implementing structured routines during daily activities such as feeding, walking, and playing.
  • Continuously expanded knowledge on dog handling techniques and industry trends through attending workshops, conferences, and seminars regularly to enhance professional development.
  • Contributed positively to the overall atmosphere within the workplace by fostering camaraderie among coworkers through teamwork initiatives on complex projects such as event planning and community outreach.
  • Developed strong relationships with clients, resulting in repeat business and referrals due to outstanding service as a dog handler.
  • Provided exceptional customer service, addressing client inquiries promptly and professionally, resulting in increased satisfaction ratings for the company.
  • Incorporated positive reinforcement methods to correct behavior problems and train for competitions, law enforcement use, and home security.
  • Increased dog training success rates by utilizing positive reinforcement techniques and maintaining consistency in commands.
  • Improved client retention through excellent communication skills, addressing concerns, and delivering progress updates on their dog''s training progress.
  • Enhanced client satisfaction by providing exceptional care and attention to their dogs during handling sessions.
  • Conducted private and group lessons advising clients on manners and obedience techniques to improve dog behavior at home.
  • Fostered safe and stimulating environment for dogs, significantly reducing stress-induced behaviors.
  • Enhanced operational efficiency by organizing and maintaining training equipment and supplies.
  • Enhanced team coordination by leading daily briefings on dogs' health and behavior observations.
  • Reduced instances of behavioral issues in shelter environment by implementing structured daily routine for dogs.
  • Improved safety of public interactions by conducting thorough temperament assessments for each dog.
  • Increased success rate of service dog training by introducing innovative training methods and tools.
  • Streamlined adoption process, connecting more dogs with suitable homes in timely manner.
  • Improved dogs' socialization skills with consistent exposure to new people and animals, reducing anxiety and potential aggression.
  • Improved customer satisfaction by providing detailed progress reports and personalized training advice for each dog.
  • Conducted advanced obedience training to improve dogs' responsiveness to commands, enhancing their ability to perform in varied environments.
  • Implemented behavior modification techniques to correct problematic behaviors, improving dogs' adoptability and owner satisfaction.
  • Streamlined grooming processes, ensuring all dogs maintained optimal hygiene and health.
  • Facilitated successful adoptions by matching dogs' temperaments and needs with prospective owners' lifestyles.
  • Enhanced dogs' agility and performance through targeted training exercises, preparing them for competitions.
  • Observed animals closely to understand individual needs and behaviors.
  • Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
  • Administered prescribed medications to animals based on individual needs.
  • Talked to or interacted with animals to increase familiarity with human voices or contact.
  • Kept animals stimulated with variety of enrichment activities.
  • Observed animals during different activities to identify possible illnesses or injuries requiring care.
  • Monitored animal health, attention and behavior during training sessions.
  • Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
  • Utilized positive reinforcement techniques to successfully train animals.
  • Succeeded in training diverse animals with confident training techniques and trusting relationships.
  • Trained animals to respond to specific cues from both owners and handlers.
  • Created innovative ways to teach animals new behaviors and tricks.
  • Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
  • Delivered public presentations to educate public on animal training and behavior.
  • Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.
  • Used skills to assist with rescuing and rehabilitating different animals.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.

Waitress/Server

Denny's Restaurant
Lakewood, Colorado
05.2023 - 11.2023
  • Wait tables cleaned side work
  • Dish washer prep cook filled in for others for emergencies, family matters, and when short handed was always willing to work
  • Always made myself available
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.

Food Handler Certification

Work Options
04.2023 - 11.2023
  • Went to Culinary Arts, to finish all my food handling, food safety, food preparation, food storing, food temperature, food in/out first, knife handling skills, how to use safely, and proper handling of knifes, chemical storing, proper use of chemicals, when, where, and how to use the chemicals
  • Need to send for copies of my certificates again, I misplaced them in the process of moving
  • Worked effectively in fast-paced environments.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.

Education

GED -

North High School
Denver, CO
06.2006

Skills

  • Serving Experience
  • Restaurant Experience
  • Cooking
  • Bartending
  • Busser
  • Food Service
  • Banquet Experience
  • Kitchen Experience
  • Host/Hostess
  • Catering
  • Food Preparation
  • Mowing
  • Food Safety
  • Landscape Maintenance
  • Plumbing
  • Culinary Experience
  • Merchandising
  • Lawn Care
  • Roofing
  • Drywall
  • Gardening
  • Tree Trimming
  • Retail Sales
  • Construction
  • Cleaning Experience
  • Pet Care
  • Pet Grooming
  • Kennel Experience
  • Dog Training
  • Dog Handling
  • Animal Care
  • Animal handling expertise
  • Patience and Empathy
  • Customer Service
  • Appointment Scheduling
  • Reliability and punctuality
  • Pet Grooming Techniques
  • Dog Breed Familiarity
  • Ear Cleaning Techniques
  • Canine Behavior Knowledge
  • Paw Pad Care
  • Clipper Proficiency
  • Professionalism and Ethics
  • Pet waste removal
  • Hand-Eye Coordination
  • Safety Procedures
  • Sanitation Practices
  • Fur cutting techniques
  • Stress reduction techniques
  • Tool sanitation methods
  • Facility policies and procedures
  • Safety precautions and measures
  • Nail clipping
  • Grooming and bathing
  • Breed and species knowledge
  • Sanitation Procedures
  • Animal Handling
  • Animal Grooming
  • Customer Communication
  • Human and Animal Safety
  • Honest and Dependable
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Work Prioritization
  • Serving Experience
  • Information Collection and Recording
  • Work Planning
  • Pet Owner Advisory
  • Animal Behavior Education
  • Progress Documentation
  • Feeding and Watering
  • Treatment Documentation
  • Animal Observations
  • Injury and Illness Treatment
  • Weight Charting
  • Materials Ordering
  • Animal Training
  • Medication Administration
  • Animal Examinations
  • Treatment Administration
  • Disease Prevention
  • Inventory Management
  • Medication Documentation
  • Time Management
  • Multitasking Abilities
  • Serving Experience
  • Serving Experience
  • Serving Experience
  • Serving Experience
  • Serving Experience
  • Serving Experience
  • Serving Experience
  • Serving Experience
  • Housekeeping Duties
  • Active Listening
  • Effective Communication
  • Serving Experience
  • Greeting guests
  • Cleanliness
  • Order Taking
  • Cash Handling
  • Safe Food Handling
  • Hospitality service expertise
  • Handling Complaints
  • Menu Recommendations
  • Food Running
  • Memory retention
  • Table Setting
  • Order Accuracy
  • Accurate money handling
  • Menu Memorization
  • Food safety understanding
  • Performance Improvement
  • Supply Restocking
  • High-volume dining
  • Table Bussing
  • Tableside Service
  • Dining area maintenance
  • Menu presentation
  • Allergy awareness
  • Food presentation
  • Beverage Preparation
  • Ordering Procedures
  • Sales Techniques
  • Seating arrangements
  • Daily specials memorization
  • Table setting knowledge
  • Food station setup
  • Serving Experience
  • Food inspection
  • Bill computation
  • Dish preparation
  • Hospitality and accommodation
  • Table setting arrangements
  • Table turnover
  • Menu knowledge
  • Dining customer service
  • Serving expertise
  • Reliable and Responsible
  • Adaptable and Flexible
  • Cleaning and sanitizing
  • Cool Under Pressure
  • Transactions and Cash Handling

Certification

Food Handler Certification, 04/01/23, Present, Went to Culinary Arts, to finish all my food handling, food safety, food preparation, food storing, food temperature, food in/out first, knife handling skills, how to use safely, and proper handling of knives, chemical storing, proper use of chemicals, when, where, and how to use the chemicals.

Additional Information

Worked grounds labor for about 5 years planting, mowing, cleaning gutters, fixing fences, some plumbing, planting flowers, some gardening. I've worked all different types of jobs throughout life, some hard labor jobs such as construction work: Roofing, concrete, brick laying, flagger, drywall and reframed houses, some siding. Bartended, customer service at King Soopers, as well as gas stations, seamstress, fast foods, last 10 years trained, and groomed dogs. Throughout all the years of different jobs skills and opportunities has taught me a lot. The skills of knowing how to do many things in life, and finding what interested me the most. Being able to experience these things has helped me grow and become successful in life. Was able to achieve great work ethics, dependency and reliability to all my employers. Which helped me be able to make a great life for my kids and I. Becoming a hard worker, as well as being goal driven, has truly paid off in the long run. It feels good to accomplish the things that have been placed in front of me. Having the skills and the ability to be successful has made a huge difference in life and the future. Was able to pass the knowledge, and the training on to my kids, to help them become hardworking and successful for themselves. It's a great feeling.

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Dog Groomer

Dog Country Grooming
08.2024 - Current

Waitress/Server

Denny's Restaurant
05.2023 - 11.2023

Food Handler Certification

Work Options
04.2023 - 11.2023

Dog Handler

K-9 Companion
09.2011 - 07.2022

GED -

North High School

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Pamela TolbertK-9 Trainer / Pet Groomer