Pamela Toliver
Hinesville,GA
Summary
Able to keep track of multiple tasks all while effectively providing excellent patient or customer care. Experience in working in an independent setting, as well as a team member while maintaining accurate service. My strengths lie in excellent communication, and confidentiality.
Overview
35
35
years of professional experience
Work History
Office Coordinator
H and R Block
Hinesville, GA
11.2024 - Current
- Followed up with customer inquiries via phone or email promptly.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Handle confidential information in a discreet manner.
- Greet visitors and directed them to the appropriate area or person.
Infusion Coordinator
Iris Rheumatology
Plantation, FL
11.2021 - 05.2024
- Reduced patient waiting times with careful management of infusion appointments, and resource allocation.
- Participated in quality improvement initiatives aimed at enhancing the overall efficiency and effectiveness of infusion services provided.
- I greeted patients, answered incoming calls, verified insurance information, and collected copays.
- Scheduled appointments, managed patient records, and updated medical histories.
- Prepared and maintained accurate medical charts for each patient visit.
- Verified patient demographics, and entered data into the electronic health record system.
Scheduling Coordinator
Global Response
Margate, Florida
04.2006 - 03.2020
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage staff schedules.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs, and support shift coverage.
- Worked with managers and supervisors to plan and coordinate the production of operators.
- Facilitated cross-training sessions to ensure staff could cover multiple roles, improving operational flexibility.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Preschool Director
North Point Learning Center
Tampa, FL
01.1990 - 03.2006
- Supervised teaching staff and resolved issues.
- Collaborated with staff to create an inclusive environment, accommodating diverse learning needs.
- Maintained compliance with state licensing regulations through diligent record keeping and routine inspections preparation.
- Managed daily operations, ensuring efficient scheduling, budgeting, and resource allocation for optimal program performance.
Education
Associate Degree - Early Child Care Education
Florida College
Tampa, FL1991
Skills
- Empathy
- Problem-Solving
- Time Management
- Active Listening
- Adaptability
- Conflict Resolution
- Social Skills
- Decision-Making
- Collaboration
- Managing patient's medication
- Patient scheduling
- Insurance verification
- Electronic medical records
- Data entry
- Customer service
Timeline
Office Coordinator
H and R Block
11.2024 - Current
Infusion Coordinator
Iris Rheumatology
11.2021 - 05.2024
Scheduling Coordinator
Global Response
04.2006 - 03.2020
Preschool Director
North Point Learning Center
01.1990 - 03.2006
Associate Degree - Early Child Care Education
Florida College
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