Pamela Toliver

Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage staff schedules.

• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Worked with manager and supervisor to plan and coordinate production schedules.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.

• Supervised teaching staff and resolved issues.
• Collaborated with staff to create an inclusive environment, accommodating diverse learning needs.
• Maintained compliance with state licensing regulations through diligent record keeping and routine inspections preparation.
• Managed daily operations, ensuring efficient scheduling, budgeting, and resource allocation for optimal program performance.

• Reduced patient waiting times with careful management of infusion appointments and resource allocation.
• Participated in quality improvement initiatives aimed at enhancing the overall efficiency and effectiveness of infusion services provided.
• Managed scheduling conflicts proactively to ensure seamless continuity of care for all patients requiring infusion therapy.