PAMELA TOMBLIN
Elgin,SC
Summary
Enthusiastic, organized, detail-oriented Sales Consultant and Home Designer skilled at designing custom layouts, managing delivery and installations, providing beneficial advice and supporting and educating clients. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Customer Service/In-Home Sales Consultant
Stone Interiors
04.2023 - Current
- Offer advice and assistance to customers, paying attention to special needs or wants
- Comprehend customer needs
- Inspect drawings to verify quantities and verify changes for contract adjustments
- Itemize drawings for material requirements and purchase orders
- Prepare sales documents
- Create and maintain sales folders
- Assure customer satisfaction
- File all paperwork
- Assist customers with material selections and educate them of products
- Explain products and installation specifics
MARKETING & SALES CONSULTANT
Appliance Home Store
11.2022 - 03.2023
- Coordinate growth opportunities with public, general contractors, builders, realtors
- Build brand awareness
- Actively participate in networking organizations (BIA, BNI)
- Coordinate trade shows and sponsorship opportunities
- Identified appropriate marketing channels and target customers for campaigns
- Planned marketing initiatives and leveraged referral networks to promote business development
- Updated social media platforms with latest news and corporate details
- Teamed with advertising agencies and outside consultants to develop strategic marketing plans
- Worked closely with in-house design team to develop visuals for content
UNIT SECRETARY
Summa Akron City Hospital
07.2021 - 11.2022
- SUMMA HEALTH
- Maintain patient records, equipment, and supplies
- Provide support to the medical team
- Perform clerical and administrative duties, such as answering the telephones and assisting patients and staff while greeting visitors
- Accurately record patient’s personal and medical information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Maintained current and accurate medical records for patients.
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained patient confidentiality in line with HIPAA regulations.
PROJECT DEVELOPER
ANTHONY SLABAUGH REMODELING & DESIGN
09.2020 - 03.2021
- Focused on the design-build sales cycle along with networking, administrative duties, assisted with marketing strategies, assisted the Designer and Production departments with client communication and relations
- The Director of First Impressions
- Actively participated in lead generation
- Assisted and presented to clients a rough estimate after visiting, measuring and sketching the project
- Built the first draft of the estimate
- Finalized the estimate ensuring it was accurate and complete and gross profit was met
- Established and fostered relationships with clients and trade contractors
- Vetted trade contractors
- Maintained appearance of showroom.
Education
Associate of Science - Court Reporting
The Academy of Court Reporting
Akron, Ohio05.1989
Skills
- Active Listening
- Report Creation
- Account Management
- Retail Sales Customer Service
- Customer Relations
- Travel Planning
- Problem-Solving Ability
- Administrative Support
- Medical Terminology Knowledge
- Exceptional customer service
Timeline
Customer Service Representative/Customer Service/In-Home Sales Consultant
Stone Interiors
04.2023 - Current
MARKETING & SALES CONSULTANT
Appliance Home Store
11.2022 - 03.2023
UNIT SECRETARY
Summa Akron City Hospital
07.2021 - 11.2022
PROJECT DEVELOPER
ANTHONY SLABAUGH REMODELING & DESIGN
09.2020 - 03.2021
Associate of Science - Court Reporting
The Academy of Court Reporting
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