Pamela Toribio
San Francisco,CA
Summary
Dynamic and reliable professional with a proven track record in the hospitality industry, notably at Hotel Via. Excelled in enhancing customer loyalty through exceptional service and expert knowledge of liquor, beer, and wine. Demonstrated strong multitasking abilities and an outgoing personality, significantly improving service delivery and customer satisfaction. Multilingual in English, Spanish and Italian, fostering inclusive guest interactions.
Overview
9
9
years of professional experience
Work History
Bartender
Hotel Via
03.2022 - Current
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Served high customer volumes during special events, nights, and weekends.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Server
The Taylor’s Son
12.2021 - 03.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Tony’s Pizza
06.2019 - 03.2020
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Rambler, Hotel Zeppelin
01.2016 - 03.2020
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Arts - Textile Design
Academy of Art University
San Francisco, CA05-2019
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Multilingual in Spanish and Italian
- Team player
- Strong attention to detail
- Fast Learner
- Outgoing Personality
- Cleanliness and hygiene
Timeline
Bartender
Hotel Via
03.2022 - Current
Server
The Taylor’s Son
12.2021 - 03.2022
Server
Tony’s Pizza
06.2019 - 03.2020
Server
Rambler, Hotel Zeppelin
01.2016 - 03.2020
Bachelor of Arts - Textile Design
Academy of Art University
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