Pamela Treadaway
Era
Summary
Adult Protective Services Specialist with a proven track record at the Department of Family and Protective Services, enhancing client outcomes through tailored case plans and effective communication. Skilled in task prioritization and problem-solving, I foster collaborative environments and maintain meticulous documentation to ensure compliance and optimize service delivery. I ensure that our clients have all of the services available to meet their needs.
Overview
10
10
years of professional experience
Work History
Adult Protective Services Specialist
Department of Family and Protective Services
11.2020 - Current
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Enhanced communication between clients and service providers, resulting in better coordination of care.
- Managed high caseloads efficiently, prioritizing cases based on urgency and need.
- Utilized motivational interviewing techniques to build rapport with clients and foster a supportive, non-judgmental environment for open communication.
- Provided crisis intervention and support during critical incidents involving clients or their families.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options, connecting them with appropriate medical providers, and helping them understand available treatment modalities.
- Coordinated appropriate referrals to external agencies based on thorough assessment of client needs and goals.
- Maintained accurate and timely documentation for all client interactions, ensuring compliance with regulatory requirements and confidentiality standards.
- Conducted regular follow-up meetings with clients to monitor progress towards goals outlined in case plans while making adjustments as necessary.
- Collaborated with interdisciplinary teams to provide comprehensive support for clients facing complex challenges.
- Maintained current knowledge of industry best practices and relevant legislation affecting service delivery, ensuring that all client interventions were evidence-based and compliant with applicable guidelines.
- Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
- Developed strong relationships with community partners, leading to increased availability of resources for clients in need.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Participated in community events to promote services and engage with public.
Social Services Director
Advanced Rehabilitation and Health Specialists
05.2015 - 11.2020
- Referred families to shelters, legal resources, and educational programs.
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
- Collaborated with department managers to correct and improve services.
- Increased client satisfaction by actively addressing concerns and providing timely resolutions.
- Streamlined internal processes for more efficient delivery of social services to clients in need.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
- Constructed short- and long-term planning to improve client programs.
- Delegated authority and responsibility to department personnel.
- Fostered an inclusive environment where diverse perspectives were valued when creating solutions tailored to individual client needs.
Education
Master of Social Work - Social Work
Our Lady of The Lake University
San Antonio, TX07-2017
Bachelor of Social Work - Social Work
Texas Woman's University
Denton, TX08-2012
Skills
- Client Assistance
- Task Prioritization
- Optimized Service Implementation
- Consistent Work Commitment
- Customer Engagement
- Detail-Oriented Approach
- Active Listening
- Strong Organizational Skills
- Clear Interpersonal Communication
- Problem-Solving Expertise
- Effective Documentation Practices
- Effective Client Engagement
Timeline
Adult Protective Services Specialist
Department of Family and Protective Services
11.2020 - Current
Social Services Director
Advanced Rehabilitation and Health Specialists
05.2015 - 11.2020
Master of Social Work - Social Work
Our Lady of The Lake University
Bachelor of Social Work - Social Work
Texas Woman's University
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